Hi there! I see you're experiencing an issue where the Beem app stops responding right after biometric authentication. I’d be happy to help you get this sorted out.

To better understand your problem, can you tell me if this started happening after a recent update or change? Also, are you able to use the biometric feature successfully, or does the app freeze immediately after you authenticate?

Meanwhile, here are some initial steps we can try to troubleshoot this:

1. Restart your device: This clears temporary glitches that might cause app freezing.
2. Clear Beem app cache: Sometimes cached data can cause issues. On your Android 10 device:
- Go to Settings > Apps > Beem
- Tap Storage
- Select Clear Cache (not Clear Data to keep your app settings)
3. Update the Beem app: Make sure you have the latest app version from your app store, as updates often fix bugs related to biometric login.
4. Disable then re-enable biometric login in the app settings if possible. This resets the biometric data linkage.
5. Remove and reinstall the Beem app if none of the above work. This can fix corrupted app files.

If the app still doesn’t respond after biometric authentication, it may be helpful to disable biometric login temporarily to access your account. You can do this through the app settings or by rebooting and launching the app right away to turn off biometrics6.

If you’ve tried any of these steps already, please let me know which ones so I can suggest alternative solutions. Also, do you get any error messages, or does the app just freeze indefinitely?

Looking forward to helping you get this fixed! Are you able to provide some of those details?