Hi! I’m Grace, here to help with your IndyStar e-newspaper issue. You mentioned the e-newspaper has been loading for 11 hours—that’s definitely not right. To get started, could you tell me:

1. Are you using the IndyStar app or accessing the e-newspaper through a web browser on your Windows device?
2. Have you tried closing and reopening the app or browser tab?
3. Are other parts of the app or website working normally for you?
4. Have you checked your internet connection—sometimes a slow or unstable connection can cause long loading times?

This helps me narrow down the cause. Meanwhile, here are some simple steps you can try to resolve the e-newspaper loading delay:

1. Clear browser/app cache and cookies—stored data can sometimes cause issues with loading current content.
- For browsers: press Ctrl+Shift+Delete, choose to clear cache and cookies for “All time,” then restart the browser.
- For apps: look for settings to clear app cache or try reinstalling the app if possible.

2. Check for software/app updates—make sure your IndyStar app or browser is up to date, as outdated versions may have bugs.

3. Try another browser or device—to determine if the issue is device-specific. Sometimes switching from WebKit to a different browser helps.

4. Disable any VPNs or proxies, if you are using them, because they can interfere with loading content in some cases.

If these don’t fix it, there might be a temporary server issue or subscription access problem on IndyStar’s side. You can report this issue directly to their support for delivery and access problems at the IndyStar Help Center 1.

Let me know what you’ve tried or if you need guidance on any step!