Hi! I understand you’re having trouble logging into the LoJack app and that resetting your password isn’t working. Let’s see if we can get this sorted out together.

To start, could you tell me a bit more about the problem? For example:
- When you try to log in, what exactly happens? Are you getting an error message?
- When you attempt to reset your password, do you receive any email with a reset code or link? Or does the reset process fail before that?
- Have you checked your spam/junk folder in case the reset email landed there?

Meanwhile, here are some steps to try:

1. Check your email carefully for the 6-digit access code required to reset your password. This code is sent to the email associated with your account after you request a password reset.

2. Make sure you are using the correct username or email when requesting a reset.

3. If you don’t receive any email, check your spam/junk folders and add the LoJack email domain to your safe sender list.

4. Try resetting your password again on this page: https://auth-dealer.kahuapp.com/auth/forgot?clientId=loJackDealerWeb

5. Restart your device and try logging in again with the new password after reset.

If these don’t work, sometimes app cache or data issues can interfere. Given your device is Windows 10 with WebKit-based browsing, you might try clearing the app’s website cache or reinstalling the app if it’s a progressive web app (PWA).

If none of this helps, I can help you connect with specialized support for more account-specific help. You can also contact LoJack support at 877-563-0032 (option 3) or email [email protected] for direct assistance.

Let me know what results you get after trying these steps or if you have any specific error messages!