Hi! Thanks for reaching out about your LoJack app freezing on the location after the recent update. I want to make sure I fully understand what's happening—so you mentioned that while your trips are being logged, the current car location in the app stays frozen or doesn't update; is that right? Also, are you seeing any error messages or anything unusual in the app or your iPhone when this happens?

In the meantime, here’s a step-by-step troubleshooting approach for your iPhone (iOS 18.6.2) that often helps when location updates freeze in apps like LoJack:

1. Check Location Services:
- Go to Settings > Privacy & Security > Location Services.
- Make sure Location Services is turned ON.
- Scroll down to the LoJack app and verify the permission is set to "Always" or "While Using the App," whichever the app requires.

2. Ensure Background App Refresh is Enabled:
- Go to Settings > General > Background App Refresh.
- Confirm this is enabled for LoJack. This lets the app update location info even when running in the background.

3. Restart Your iPhone:
- A simple restart can clear minor glitches.

4. Check for Another Update:
- Sometimes after a major update, a small patch release follows quickly to fix issues. Check the App Store to see if a newer LoJack app update exists.

5. Reinstall the LoJack App:
- If none of the above work, try deleting the app and reinstalling it to clear any corrupted files.

6. Verify LoJack Device Connectivity:
- Ensure the vehicle’s LoJack hardware is powered and communicating properly by checking your vehicle or the installation status if possible.

If these steps don’t resolve the frozen location issue, please let me know. We can then look deeper into advanced settings or contact LoJack support for possible server-side or account-specific troubleshooting.

Does this sound good to start with? And did you already try any of these steps?

If reinstall app will lose any information

Great question! When you uninstall and then reinstall the LoJack app on your iPhone, the app itself will be removed along with its locally stored data. However, the important trip logs and vehicle location data are typically saved on LoJack’s servers, linked to your account rather than just the app on your phone.

So, as long as you log back in with your same LoJack account credentials after reinstalling, you shouldn’t lose your trip history or any tracking information. Your data should sync back from the cloud to your device.

Just be sure you know your login details before uninstalling, and it’s a good idea to have your account info handy. If you use any special settings within the app, you might need to reconfigure those after reinstalling.

Would you like me to walk you through the reinstallation step-by-step, or try some other fixes first?

Help with reinstall

Thanks for letting me know you want help reinstalling the LoJack app on your iPhone. I’ll walk you through the process step-by-step to make it smooth:

### How to Reinstall the LoJack App on Your iPhone:
1. Delete the Current LoJack App:
- On your iPhone’s home screen, find the LoJack app icon.
- Press and hold the app icon until a menu appears.
- Tap Remove App or the small "x" if available, then confirm Delete App.
- This will uninstall the app but will not affect your LoJack account or vehicle data stored on the LoJack servers.

2. Restart Your iPhone (Optional but Recommended):
- Press and hold the side button and either volume button until the "slide to power off" appears.
- Slide to power off, wait a few seconds, then hold the side button again to turn your iPhone back on.

3. Reinstall the LoJack App:
- Open the App Store.
- Tap the Search tab and enter "LoJack".
- Find the official LoJack app (by Spireon or the official publisher).
- Tap the download icon (cloud with down arrow or “Get”) to reinstall the app.

4. Log Back Into Your Account:
- Open the reinstalled LoJack app.
- Enter your username/email and password exactly as before.
- Your trip logs and location history should sync back since they are stored on LoJack’s servers, not just on your phone.

5. Check Permissions:
- After reinstall, double-check that Location Services and Background App Refresh are enabled for LoJack in your iPhone settings (this is very important for accurate location tracking).

If you run into any trouble during this process or if your trip logs don’t appear after logging in, just let me know. We can then explore further or contact LoJack customer support for additional assistance1.

Are you ready to give this a try?