[DuckDuckGo Private Browser] When I tried as usual to go to my amazon prime site I was put through to South Africa!

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Barbara Truesdell
10 months ago In DuckDuckGo Private Browser
When I tried as usual to go to my amazon prime site I was put through to South Africa!

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Charlotte Green

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10 months ago

Hi there! I understand your Amazon Prime site is redirecting you to the South Africa version, which is unexpected. To help resolve this, could you please confirm a couple of things for me first?

1. Are you logged into your Amazon account when this happens?
2. Have you tried accessing Amazon Prime on this browser before without this redirect?
3. Are you using any VPN or proxy service currently?
4. Is this redirection happening only on DuckDuckGo browser, or also on other browsers?

Once I have this info, I can guide you more precisely. Meanwhile, here are some common reasons and steps you can try that often resolve such region redirects:

### Step 1: Check Amazon Account Country Settings
Amazon uses your account's country setting to direct you to a regional site.
- Go to your Amazon account settings via a different browser (or clear cookies) if you can’t access it on DuckDuckGo.
- Navigate to Your Content and Devices > Preferences tab.
- Verify or update the country/region to your correct location.

### Step 2: Clear Cookies and Cache for Amazon on DuckDuckGo Browser
- Go to DuckDuckGo Browser settings.
- Find the privacy or data section and clear cookies and cache related specifically to Amazon. This removes saved location data.

### Step 3: Disable VPN or Proxy (If Applicable)
If you have a VPN active, it might route your traffic through South Africa, which Amazon detects and redirects accordingly. Disable it temporarily and check the site again.

### Step 4: Try Opening Amazon Prime in a Private/Incognito Window
This will open the site without cached location info or cookies.

### Step 5: Confirm System Location and IP Address
Sometimes IP geolocation affects website redirection.
- Visit a site like whatismyipaddress.com on your current connection to see where it identifies your IP location.
- If it unexpectedly shows South Africa, your ISP may be routing traffic strangely, or VPN could be active.

If you’ve already tried some of these, please let me know which so I can help dig deeper. If the problem persists after trying these, I can guide through more advanced steps.

Are you comfortable to try these? I’m here to help at every step!

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