Hi there! I’m Emily Roberts, and I’m here to help you with your CARD.com Premium Banking app issue. I understand that the app isn’t displaying your account information or cards, while your web login is working fine. Let’s work through this together!

First, let’s check a few things to see if we can resolve the issue:

1. Update the App: Ensure that your CARD.com app is up to date. Sometimes, issues can arise from an outdated version. You can check for updates in the Google Play Store.

2. Clear App Cache: Sometimes, cached data can cause problems. Here are the steps to clear the app cache on your device:
- Go to your Settings > Apps.
- Find and tap on CARD.com Premium Banking.
- Tap on Storage and then select Clear Cache.
- Restart the app and see if your account information appears.

3. Reinstall the App: If clearing the cache doesn't help, consider uninstalling and then reinstalling the app. This helps reset any potential issues with app installation.

4. Check Permissions: Make sure the app has the necessary permissions enabled to access your account information. Go to your device Settings > Apps, select the CARD.com app, then tap on Permissions, and ensure all relevant permissions are granted.

If you’ve tried all these steps and the issue persists, it may be a good idea to reach out to our support team directly for a deeper investigation. You can contact them at [email protected].

Let me know how it goes, and if you need further assistance! Are you satisfied with the steps I provided?

App shows no account info or cards attached. Web log in is fine just the app

Thanks for providing more context about the issue you're experiencing with the CARD.com Premium Banking app. Since it’s not showing any account information or cards, while your web login works fine, let me check some relevant solutions for you.

Here are a few steps that might help resolve this issue:

1. Check for App Updates: Make sure the CARD.com Premium Banking app is up to date. You can check for updates in the Google Play Store. An outdated app might not function correctly.

2. Clear App Cache: Clearing the cached data can sometimes resolve display issues. Here's how to do it:
- Go to your device's Settings > Apps.
- Find and select CARD.com Premium Banking.
- Tap on Storage and then select Clear Cache.
- Restart the app and see if your account info appears.

3. Reinstall the App: If the issue persists, it may help to uninstall and then reinstall the app. This can fix any problems that arose during installation.

4. Check Internet Connection: Ensure you have a stable internet connection as disruptions can lead to incomplete loading of account information.

5. Verify Permissions: Make sure the app has permission to access necessary features. You can do this by going to Settings > Apps > CARD.com Premium Banking > Permissions and ensuring all relevant permissions are enabled.

If none of these steps work, you might need to reach out to the support team for further assistance. You can contact them at [email protected], and they’ll be able to look into your account specifics.

Let me know how it goes, and if you’re satisfied with the steps provided!