Hi there! I see that Toca Boca World keeps kicking you out when loading into a building, and the previous advice didn’t help. Let’s try to get this sorted out together.

Can you tell me if this happens with every building you try to enter, or just specific ones? Also, have you tried rebuilding any Home Designer homes recently? Sometimes certain homes can cause crashes.

In the meantime, here’s a step-by-step approach that might help:

1. Rebuild the problematic home: If it’s a Home Designer home causing the crash, try rebuilding it. Tap the blue build hammer at the bottom of the district, click the “x” on the home causing trouble, and then drag it to the trash. Afterward, try loading into the building again. This often solves the crash issue related to specific homes.

2. Clear app cache and data: On your Android 9 device, go to Settings > Apps > Toca Boca World > Storage, then tap “Clear Cache” and “Clear Data.” This resets temporary files that might be corrupt without deleting your saved progress.

3. Restart your device: A simple reboot can sometimes fix loading problems by refreshing system resources.

4. Check for app updates: Make sure your Toca Boca World is updated to the latest version from Google Play. Updates often include bug fixes.

If you’ve already done some of these, please let me know which steps you've tried, and if the problem happens only in certain places. That way, I can help you dive deeper or suggest alternate solutions.

Are you able to try rebuilding that home or clearing the cache first? Let me know how it goes!

Source info about rebuilding homes that cause crashes here

The last 2 people didn't help me, it keeps kicking me out of the building its all of them including home designer

Thanks for letting me know it’s happening with all buildings including Home Designer homes. That definitely helps narrow it down.

Since rebuilding individual homes didn’t help and the crashes happen everywhere, let’s try some broader steps to get your game running smoothly again on your Android 9 device with WebKit browser:

1. Check for device storage space: Low storage can cause apps to crash when loading content. Go to Settings > Storage and make sure you have at least a few hundred MB free. If needed, clear some space by deleting unused apps or files.

2. Ensure stable internet connection: Since Toca Boca World loads content online, a weak or unstable connection can cause crashes. Try switching from Wi-Fi to mobile data or vice versa, or restart your router if you’re on Wi-Fi.

3. Force stop and clear cache & data again: Sometimes clearing cache even after prior attempts helps. On your device, go to Settings > Apps > Toca Boca World > Force Stop, then Storage and clear Cache and Data. Then reopen the app.

4. Reinstall the app: Since you’re still having issues everywhere, uninstall Toca Boca World completely, then reinstall it fresh from the Google Play Store. This can fix corrupted files.

5. Update your device software: Android 9 is a bit older now. If a system update is available (Settings > System > System Update), install it to improve compatibility and security.

6. Check for known outages or bugs: Occasionally Toca Boca servers or specific app versions cause widespread crashes. You can check Toca Boca’s official social channels or Reddit for user reports similar to yours. For example, some players reset their game and it resolved crashes1.

If you try all these steps and the problem remains, the next best step is to contact the Toca Boca support team directly via [email protected]. They can do deeper troubleshooting specific to your account and device.

Please let me know which steps you’ve already tried or if you want me to walk you through one of these in detail. I’m here to help you get this fun game back up and running!

Are you satisfied with this plan so far?