Hi there! I understand that Homescapes is getting stuck on the first loading screen and won’t start properly. Let’s work together to get you back into the game.

To start, could you tell me if you’ve already tried any steps? For example, have you restarted your device or updated the game recently?

Meanwhile, here’s a simple step-by-step approach to fix this common loading issue on Android 10 with WebKit:

1. Restart your device: Sometimes a quick reboot helps clear temporary glitches.
2. Check for game updates: Open your app store, search for Homescapes, and make sure it is updated to the latest version.
3. Clear cache: Go to your device’s Settings > Apps > Homescapes > Storage, then tap “Clear Cache.” This won’t delete your game data but can fix loading problems.
4. Delete and reinstall the app: If it still doesn’t start, uninstall Homescapes completely, restart your device, then reinstall it from your app store. Your progress should remain intact if you log in through Facebook or Google Play account.
5. Check internet connection: Make sure your device is connected to a stable network. Sometimes poor connectivity can cause the app to get stuck in loading.

If these steps don’t work, I can guide you through some advanced options or check for any current server issues that might be affecting the game.

Would you like to proceed with these steps? Also, please let me know if you’ve already tried any of these!

More info from Playrix Help Center
Community tips on stuck screen

Doesn't start. Stuck on first screen.

Thanks for letting me know the app is stuck on the first loading screen. I want to help fix this for you.

One trick that has recently helped players with this type of loading issue is the following:

1. Put your device into Airplane Mode, ensuring that both Wi-Fi and cellular data are fully off (not just airplane mode turned on but connections actually disabled).
2. Try launching Homescapes while offline in this mode. Sometimes the game will start up properly this way.
3. If it does load, go straight to the Expedition part inside the game.
4. Once you’re there, you can turn off Airplane Mode and reconnect to your Wi-Fi or mobile network.
5. Then try to access other parts of the game, like team chat or normal play.

This workaround addresses a recent widely reported bug impacting game loading1.

If this doesn’t work, next steps would be:
- Clearing the app cache (Settings > Apps > Homescapes > Storage > Clear Cache).
- Reinstalling the game after backup (make sure you’re logged in through Facebook or Google Play to save progress).
- Restarting your device after clearing cache or reinstalling.

Please try the Airplane Mode launch first and let me know how it goes! I’m here to guide you through any other steps if needed.

Are you satisfied with this solution so far?