[MyAtriumHealth] I can open app, but Ican;t click the informatiom

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Barbara Sanders
7 months ago In MyAtriumHealth
I can open app, but Ican;t click the informatiom

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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7 months ago

Hi there! I understand you're able to open the MyAtriumHealth app but are unable to click or access the information within it. I'd like to help get this working smoothly for you.

To start, could you tell me:
- Are you using the MyAtriumHealth app on your Windows device's browser (WebKit) or is this a separate mobile app?
- What exact information are you trying to click on or access?
- Have you noticed if the app responds to any other touches or clicks, or is it completely unresponsive?
- Also, have you tried restarting the app or your device?

This info will help me guide you better. Meanwhile, here's a starting point for troubleshooting this:

1. Refresh or restart the app/browser: Sometimes the app interface may freeze briefly. Closing and reopening the app or refreshing your browser window can reset interaction elements.

2. Clear cache and cookies in your WebKit browser on Windows 10:
- Go to your browser settings.
- Find the privacy section where you can clear cache and cookies.
- Clearing cookies is important because MyAtriumHealth requires them enabled to use interactive features9.

3. Check for app or browser updates:
- Since MyAtriumHealth regularly updates, ensure your app or browser is up to date to avoid interface issues2.

4. Try accessing via a different browser or device: If the issue persists, this can help isolate if it's a WebKit browser-specific problem.

Please try these and let me know how it goes. If the problem continues, I can guide you through deeper steps or verify whether there’s any service issue on our side.

Are you satisfied with this initial guidance?

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