Hi there! I understand you're having trouble opening video files in the Axon View app. Could you share a bit more about what happens when you try to open the videos? For example, do you get an error message, or does the video just not play? Also, are you trying to view videos stored on the camera, or ones that are already on your device?

While you let me know, here’s some initial guidance that usually helps with Axon View video playback issues:

1. Make sure your Axon camera is powered on and connected properly. The camera’s LED should be blinking green, indicating it’s in buffering mode and ready to stream or transfer video.

2. Confirm that your device is connected to the correct Wi-Fi network. For video viewing, your mobile device or computer needs to be connected to the Wi-Fi network broadcasted by the Axon camera, not a different Wi-Fi.

3. Try restarting both the camera and your device. Sometimes a fresh start helps clear up temporary glitches.

4. Ensure the video files you want to view are stored on the paired Axon camera. Axon View only allows viewing videos currently stored on the camera itself, not files saved elsewhere.

5. Update the Axon View app to the latest version. Outdated apps can sometimes cause playback issues.

If you have already tried these steps or if the videos are stored on your device but still won’t open, please let me know. There might be settings or permissions to check, or we might need to look at the video file format.

Does any of this match what you’re experiencing? Let me know more details so I can tailor the solution for you.

can't open videos saved to computer

Thanks for the extra info! So, you're having trouble opening video files that you've already transferred from your Axon camera to your Windows PC, is that right? Just to double-check, are you trying to open these files using the Axon View app on your Windows computer, or are you opening them with a different video player?

Assuming you’re using Axon View or trying a typical video player on your PC, here are some steps to try:

1. Check File Format:
- Axon videos usually are saved in MP4 format, which is widely supported.
- Verify the file extension of your videos. Right-click the file, select Properties, and check the file type.
- If the file format is not MP4 or another common video format, this could be why it’s not opening.

2. Try a Different Media Player:
- Sometimes Windows default media players have trouble with certain video codecs.
- I suggest downloading and installing VLC Media Player. It’s free and supports nearly every video format.
- Try opening the video with VLC to see if that works.

3. Corrupted Files:
- If the transfer process didn’t complete correctly, the videos may have gotten corrupted.
- Reconnect your Axon camera via USB or Wi-Fi and try transferring the files again.

4. File Permissions:
- Make sure you have permission to open the file.
- Right-click the file, choose Properties, and in the Security tab, verify that your user account has read access.

5. Update Axon View Software:
- If you are using Axon View on your PC, confirm that it is the latest version.
- Sometimes older versions have trouble recognizing transferred files.

6. Check for Axon Evidence Integration:
- Some videos transferred to a PC are intended to be managed via Axon Evidence software rather than directly opening from the file system.
- Is Axon Evidence installed on your PC? If yes, try importing or opening the videos through that application.

If you've tried these steps already or if none of these help, please let me know the exact error message you see (if any), the video file format, and the software you’re using to open the videos. That’ll help me assist you further!

For more detailed Axon View troubleshooting on video files, you might also look at this official guide from Axon support: Axon View XL Troubleshooting 1.

Are you satisfied with the solution I provided, or should we explore additional options?

Troubleshooting Axon View video playback issues

Thanks for asking about troubleshooting video playback issues with the Axon View app. Let me guide you through the key steps to resolve common playback problems on your Windows device.

1. Check Camera & Connection:
- Make sure your Axon camera is powered on and fully charged.
- Confirm your PC is connected to the camera’s Wi-Fi network (usually the camera broadcasts a specific network for streaming or transferring videos).

2. Exclusive Connection Access:
- Only one computer or device can be connected to the camera at a time. If another device is connected, playback may fail. Disconnect any other device from the camera’s Wi-Fi.

3. Restart Devices:
- Restart both your Axon camera and your Windows PC. A full reboot can clear temporary glitches interfering with video playback.

4. Check Software Versions:
- Confirm the Axon View app on your Windows 10 machine is updated to the latest version. Older versions might have compatibility issues.

5. File Access & Permissions:
- Video files on your device may require specific permissions for the Axon View app to open them. Verify your user account has appropriate read access to the folders containing videos.

6. Use Axon View XL if applicable:
- If you’re using Axon View XL (the desktop version), ensure no other instance of the application or another PC is connected to the camera; this can block playback.

7. Re-transfer Videos:
- If videos are corrupted or incomplete, try reconnecting your camera with a USB cable and transfer the files again using Axon Evidence software or directly via the app.

8. Network Stability:
- If streaming live video or playback over Wi-Fi, ensure the Wi-Fi connection is stable with strong signal strength.

If, after these steps, the issue persists, it may require deeper technical investigation or contacting Axon Support with your camera’s serial number for further assistance.

You might also find this official troubleshooting guide handy for more details: Axon View XL Troubleshooting 3.

Does this help resolve your video playback problem? Let me know if you’d like additional help or specific steps!