[sendit] My issue is I logged out of my account yesterday accidently I know my account tho

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Griffin Holmes
2 months ago In sendit
My issue is I logged out of my account yesterday accidently I know my account tho

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153 Points 4 Followers
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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2 months ago

Hi! I understand you accidentally logged out of your Sendit account and would like to log back in. That's something we can definitely work through.

To start, can you tell me if you are able to see the login screen when you open the Sendit app on your iPhone? Also, do you remember the exact credentials (email or username and password) you used before? Knowing this will help me guide you through the login or recovery process.

If you’re at the login screen but can’t log in, have you tried tapping any “Forgot Password” or “Account Recovery” option? This can often help you reset your password or retrieve account details.

Once I get your answers, I’ll guide you step-by-step on how to get back into your account smoothly.

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Griffin Holmes
2 months ago

I don’t see a forgot option

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153 Points 4 Followers
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

View Profile
2 months ago

Thanks for letting me know you don’t see a "Forgot Password" option in the Sendit app. Sometimes, the app itself might not show a recovery link directly on the login screen.

Here’s what you can do to reset your password and recover your account:

1. Open a web browser on your iPhone (like Safari).
2. Go to the Sendit password reset page directly by entering this URL: https://help.senditsecure.com/article/6-reset-password
3. Enter the email address you used for your Sendit account.
4. Tap the “Reset My Password” button.
5. You should receive an email with password reset instructions; follow those steps to create a new password.

Once you've reset your password through the browser, try logging back into the Sendit app on your iPhone with the new password.

If you don’t receive the email or have any trouble with this process, just let me know, and we can try other options or escalate the issue for deeper support.

Are you able to access the password reset page on your browser now?

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