Hi there! I see that your Word Domination game is freezing, and your tiles won’t move. That sounds like an annoying hiccup. To help you better, could you tell me if this happens at a specific point in the game or after a certain action? Also, have you tried any fixes already, like restarting the app or your device?

In the meantime, here are some steps we can try together to resolve this:

1. Update the game: Make sure you have the latest version of Word Domination installed. Sometimes bugs are fixed in updates.

2. Restart the device: A simple restart of your Android device can clear temporary glitches.

3. Clear cache of the app:
- Go to your device Settings.
- Navigate to Apps or Application Manager.
- Find Word Domination in the list and tap on it.
- Tap Storage and then Clear Cache.

4. Reinstall the app: If the above doesn’t resolve it, uninstall Word Domination and then reinstall it from the Google Play Store. Sometimes corrupted files cause freezing.

5. Check your internet connection: Since Word Domination is an online game, a weak or unstable connection may cause the game to freeze. Try toggling your Wi-Fi or switching to mobile data.

If you have already tried some of these, please let me know which ones, and if you notice a pattern when it freezes—like right after discarding tiles or during a certain move. That info helps narrow down the cause.

If these steps don’t help, I can guide you on sending a detailed report or video of the freeze to the support team for a closer look2 6.

Are you satisfied with the solution I provided so far?

If I reinstall the game I will loose all my cards I have won

Thanks for letting me know about your concern regarding losing your cards if you reinstall the game. That’s a very valid point!

In Word Domination, your progress, including your cards, is typically saved on the game’s servers linked to your account, rather than only locally on your device. This means that if you reinstall the app but log in with the same account (e.g., Google Play or Facebook), your cards and progress should be restored once you reconnect.

Here’s what I recommend to ensure your data is safe before reinstalling:
1. Verify your account is connected: Open the game and check in the settings if you are logged in or connected to an account like Google Play or Facebook.
2. Sync your progress: Some games have a “sync” or “backup” option in the settings—make sure to use it if available.
3. Take a screenshot: Just as a backup, take a screenshot of your collection and progress to have something to refer back to if needed.

After confirming these steps, you can safely uninstall and reinstall the game. When you open it again, log in with the same account, and your cards should reappear without any loss.

If you haven’t linked your game to an account or can’t confirm syncing, then reinstalling might lead to loss of locally stored data. In that case, it’s best to avoid reinstalling until you can connect your game to a proper account.

If you want, I can guide you through checking your account connection right now.

Are you satisfied with this explanation and the next steps?