Hi! I see you're having trouble with Word Domination freezing, tiles not moving, and your power-ups disappearing. That sounds tricky. To help you best, can you tell me if this happens consistently during certain moments, like when you use a specific power-up or after a game update? Also, have you tried any fixes so far?

Meanwhile, here’s a step-by-step approach we can try that often resolves these issues on Android devices:

1. Update the Game: Make sure you have the latest version of Word Domination installed. Older versions often have bugs fixed in updates.

2. Close Background Apps: Sometimes other apps running cause performance issues. Close all other apps running in the background before opening the game.

3. Restart Your Device: A simple reboot of your Android device can clear temporary glitches affecting gameplay.

4. Clear Cache for Word Domination:
- Go to Settings > Apps > Word Domination.
- Tap on Storage.
- Choose Clear cache (do not clear data yet, as that might remove your saved progress).

5. Check Network Connection: A weak or unstable network can cause freezing and glitches. Try switching between Wi-Fi and mobile data to see if it helps.

6. Reinstall the Game: If the problem continues, uninstall and reinstall the game. This will replace any corrupted files causing the freezes or power-up disappearance.

If after these steps the issue persists, please let me know any error messages or specific sequences where the game freezes. That info will help dig deeper or escalate if needed.

Are you comfortable trying these steps now? Let me know how it goes!

If I reinstall the game I loose all my power cards I have earned

Thanks for letting me know you're concerned about losing your power cards if you reinstall the game—that's a valid concern. To avoid losing your progress or power-ups like power cards, it’s important to make sure your game data is safely linked to an account.

Here’s what you can do before considering a reinstall:

1. Check Account Linking: Make sure your Word Domination game is linked to a valid account, such as Google Play Games, Facebook, or any account option the game supports. This saves your progress and power cards securely on their servers.

2. Verify Sync: Open the game and look for any sync or cloud save options in the settings to confirm your progress and power cards are backed up.

3. If your account is properly linked and synced, uninstalling and reinstalling the app should restore your saved data, including power cards, once you log back in.

4. If you're unsure whether your account is linked or not:
- Go to Settings in the game.
- Look for a "Sign in" or "Account" section.
- If it says something like "Connected to Google Play Games" or "Logged in with Facebook," you’re good.

If your power cards are disappearing during play even before reinstalling, this might hint at a syncing or server issue, which updating to the latest game version and a stable network connection can sometimes fix.

If these account checks don’t clear things up, please let me know, and I can assist you further or connect you with Word Domination support for help with recovering lost power cards.

Would you like guidance on checking your account status in the game now?