[Loyverse POS] When I go into my Loyverse back of house I can only see the tab on the side for reports nothing else

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Alice
7 months ago In Loyverse POS
When I go into my Loyverse back of house I can only see the tab on the side for reports nothing else

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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7 months ago

Hi! I understand you’re seeing only the Reports tab on the Loyverse Back Office side and nothing else. Let’s get this sorted out together.

To better assist, could you tell me:
- Are you logged in with the main account or a user with limited permissions?
- Have you recently changed any user roles or permissions?
- Is this the first time you notice this issue or did it start after some update or change?

In the meantime, here are some common reasons and fixes:

1. User Permissions:
Loyverse can restrict visibility of tabs based on the user role and permissions assigned. If your account has limited permissions, you might only see the Reports tab.
- Go to the Back Office > Employees > User Roles and check if the current user role has access to other parts of the dashboard.
- Adjust the permissions to give access to the missing tabs if needed.

2. Browser or Cache Issues:
Sometimes browser glitches cause UI elements to not load properly. Since you’re on Windows and using a WebKit-based browser:
- Try clearing the browser cache and cookies.
- Refresh the page or try opening the Back Office in an incognito/private window.
- Ensure your browser is up to date.

3. Account or Service Issue:
If there’s any account sync issue or backend service problem, sometimes features can seem missing.
- Log out and log back in.
- Try accessing Back Office from a different browser or device to see if the issue persists.

4. Check for System Updates or Service Notices:
If Loyverse has had a recent update or temporary restriction, check their status page or support announcements.

If you’ve already tried these or if the tabs are still missing after verifying permissions, let me know, and we can dig deeper. Perhaps there is a specific setting or a glitch we need to troubleshoot.

Are you able to check your user roles and permissions, or would you like me to guide you step-by-step on that?

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