Hello! I see you transferred 50 SAR via the urpay app but the amount hasn’t reached the BARQ wallet or the IBAN account, even though it shows as an outgoing transfer. Let’s work through this carefully to find out what might be going on.

First, just to clarify a few points:
1. Did you enter the correct BARQ wallet details or the correct IBAN for the recipient? Sometimes a simple typo can cause delays.
2. How long ago did you make the transfer? Some transfers take a little time to process.
3. Have you checked both your urpay transaction history and any notification or confirmation messages associated with this transfer?

Assuming the details were correct and the time elapsed was reasonable, here is what you can do step-by-step:

1. Check Transaction Status in urpay App:
Open the urpay app and locate the transaction in your recent transfers. Confirm if the status is “Completed” or just “Pending.” Pending status means it’s still processing.

2. Verify Recipient Details:
Reconfirm the BARQ wallet number or IBAN you used. Make sure it exactly matches the recipient’s information.

3. Check with BARQ or Bank:
Contact BARQ customer support or your bank that holds the IBAN account to see if there’s a pending deposit. Sometimes internal processing delays occur on the receiving end.

4. Wait up to 24-48 hours:
Some transfers, especially interbank or wallet transfers, can take up to two business days to settle.

5. If Still Not Received:
Use urpay’s in-app support or complaint feature to raise the issue formally. You can also call their toll-free number 8001000081 to reopen or file a complaint about your specific transaction3.

Since your transaction shows as outgoing but the money isn’t credited, this might be a processing delay or sometimes an issue with the IBAN or wallet linking. In the meantime, I recommend saving your transaction reference number to provide it when contacting support.

Would you like me to guide you through submitting a complaint via the app or any other assistance? Also, please let me know if you noticed any error messages or confirmation the transfer was successful on your screen.