Hi! I see you're having trouble with the Total Connect app not connecting to your modem. Let's work through this together.

To start, could you tell me a bit more about the situation? For instance:
- Are you getting any specific error messages in the app?
- Is your modem’s internet connection working fine for other devices?
- Have you tried restarting your modem or the device running the app?
- Are you using Wi-Fi or cellular data on your device when trying to connect?

While you check on those, here’s a straightforward set of steps we can try to get your app connected:

1. Restart your modem and router: Power cycle your network equipment by unplugging them for about 30 seconds and then plugging back in. Sometimes this resolves connectivity glitches.

2. Restart your device: Restart the computer or tablet where you’re using the Total Connect app, which can help refresh network settings.

3. Check Internet Connection: Make sure your internet connection is stable. Open a browser on your device and try loading multiple websites.

4. Verify App Permissions and Network Access:
- On Windows, make sure your firewall or antivirus software isn’t blocking the app’s network access.
- Check that your device’s network settings allow apps to access the internet.

5. Sign Out and Sign In Again: If the app opens but won't connect, try signing out of your account in the Total Connect app and signing back in to reset the session.

6. Update or Reinstall the App: Ensure the app is updated to the latest version. If the issue persists, uninstall and reinstall the app to clear any corrupted data.

7. Check for Honeywell Server Status: Sometimes, the problem can be on the server side. It’s worth checking the Honeywell Home or Total Connect Comfort server status online or their support pages to see if there’s ongoing maintenance or outages1.

If you’ve tried these steps or if you get stuck at any point, just let me know what you’ve done, and we can dig deeper into settings like resetting the thermostat’s Wi-Fi or checking your modem/router more closely.

Does that sound good? Any detail you can share about what exactly happens when you try to connect will help me assist you better.

Total Connect app not connecting to modem.