Hi there! I understand you're running into an "unexpected error" when trying to update your payment method after your free trial has ended. Let's get that sorted out for you.

To start, can you tell me if you’ve tried updating your payment method on a different browser or device? Sometimes browser settings or cached data can cause these errors.

Here’s a step-by-step approach we can try:

1. Clear Browser Cache and Cookies: Since you’re on Windows with WebKit as your browser engine, clearing the cache might resolve any stored data conflicts. You can usually do this from your browser's settings under Privacy or History.

2. Check Internet Connection: Ensure your internet connection is stable. A weak connection might disrupt processing the update.

3. Try Another Browser or Incognito Mode: Sometimes extensions or settings interfere with payments. Access GlossGenius in a private/incognito window or a different browser and try updating the payment method again.

4. Confirm Card Details: Verify that your card details are correctly entered and your card is active and has sufficient funds.

5. Update GlossGenius App: If you're using the app, make sure it’s updated to the latest version to avoid bugs.

If after these steps, you still face the unexpected error, it’s likely an issue with your account or the payment system on GlossGenius’s end. At that point, I would recommend contacting GlossGenius Support directly as they can access your account securely and resolve payment update problems. You can reach them at [email protected] or through their contact page here: https://glossgenius.com/contact-us 3.

Would you like me to walk you through clearing your cache or trying the incognito step? Or have you already tried some of these? Let me know so I can assist you better!