Hello! I understand that you are experiencing slowness and loading issues with myKONAMI on both your iPhone and iPad. Let's work through this together.

First, I’d like to confirm a few details to help narrow down the issue:

1. Are you using Wi-Fi or cellular data when trying to access the app?
2. Have you noticed if the app is slower at certain times, or is it consistently slow?
3. Do you have any other apps that are working fine, or is it just myKONAMI having issues?

While we gather this information, here are some general troubleshooting steps you can try:

1. Restart Your Device: Hold down the power button until you see the slider, then slide it to power off. Wait a moment, then turn it back on. This can often resolve temporary issues.

2. Check Your Internet Connection: If you’re on Wi-Fi, try switching to cellular data (or vice versa) to see if the connection improves the loading time.

3. Close Other Apps: Sometimes, running multiple apps can slow down your device. Double-click the Home button (or swipe up from the bottom on newer models) to see your open apps, and swipe them up to close them.

4. Reinstall the App: If the problem persists, you could uninstall myKONAMI and then reinstall it from the App Store. This can fix many app-related issues.

If you're still encountering problems after these steps, let me know, and I can check for any specific server-related issues or more advanced troubleshooting solutions. I’m here to help!

Did all that, & it’s still not loading.

Thanks for the update! Since you've tried the basic troubleshooting steps and the app is still not loading, let's dive a bit deeper into potential causes.

Here are a few more things you can check that might help resolve the issue:

1. Check Available Storage: Make sure your iPhone and iPad have enough available storage. If your device is running low on space, it can affect app performance. You can check this by going to Settings > General > iPhone Storage. If you see that you're low on storage, consider deleting unused apps or files.

2. Network Issues: It could be related to your Internet connection. If you’re on Wi-Fi, try restarting your router and see if that helps. If you're using cellular data, switching back to Wi-Fi might make a difference, or vice versa. Sometimes, the app can be sensitive to certain network environments.1

3. Clear Cache (If Possible): Unfortunately, iOS doesn’t allow manual cache clearing for most apps, but deleting and reinstalling the app (which you've already done) usually helps clear any cache-related problems.

4. Server Status: It's also possible that there might be server issues on myKONAMI's side. Sometimes, other users report similar problems if the servers are down or undergoing maintenance. You can check forums or sites that discuss myKONAMI for any reports of outages2.

If you try these steps and the app is still not loading correctly, please let me know so we can explore other avenues, like contacting higher-level support or looking into potential account-related issues. I’m here to support you through this! Are you satisfied with the suggestions so far?

Is there a server issue with myKONAMI right now?

It appears that there are some reports regarding connection issues with myKONAMI. Some users have mentioned experiencing difficulty accessing the app, citing a "no network connection detected" error for several days1. This suggests there may be a broader server issue affecting multiple users.

To confirm if it’s just your devices or a general outage, you can check this site for live status updates: my.konami.net. This can help you see if other users are experiencing similar issues at this time.

If it turns out to be a server issue, the best course of action would be to wait for the myKONAMI team to resolve it. If the issue persists for a significant period, consider reaching out to their support email at [email protected] for additional assistance.

Are you satisfied with this information, or would you like to explore any other solutions?