Hi there! It sounds like you've encountered some challenges with using what3words during your hike in France. I’d love to help you sort this out.

Could you please tell me a bit more about the specific issues you faced? For example, did you find the location was consistently off by over 2 kilometers? Or was it just a one-time occurrence? Also, were you using the what3words app or the website when this happened?

Understanding these details will help me guide you to a better solution!

happened twice a week apart and on the Iphone app.

Thanks for the details! Since this issue occurred twice while using the iPhone app, it could be due to several factors, like GPS signal quality or potential app glitches. Here's a step-by-step way to troubleshoot this situation:

1. Check GPS Signal: Make sure your phone's GPS is working correctly. Sometimes, being in a densely wooded area or near tall buildings can block the signal. Try moving to a more open area and see if that improves accuracy.

2. Ensure Location Services Are Enabled:
- Go to Settings on your iPhone.
- Scroll down and select Privacy.
- Tap on Location Services and ensure it's enabled.
- Under the list of apps, find what3words and ensure it's set to While Using the App.

3. Refresh the App: Sometimes, simply closing and restarting the app can help resolve temporary issues. Swipe up from the bottom of your screen to bring up the app switcher, and swipe away the what3words app. Then, reopen it.

4. Check for App Updates: Ensure that you have the latest version of the what3words app. Go to the App Store, tap on your profile picture at the top right, and scroll down to see if there’s an update available for what3words.

5. Reboot Your Phone: A simple reboot can sometimes resolve unexpected issues by refreshing the system and its applications.

6. Test the Coordinates: After trying the above steps, you can check a known what3words location to see if it generates the correct coordinates. Try to find a known point, such as a landmark or a picnic area, then see if the app correctly identifies its three-word address.

If the issue persists even after going through these steps, it may warrant further investigation. If you’d like, you can also reach out to what3words support directly via email at [email protected] for assistance.

Are you satisfied with the solution I provided? If you have any other questions or need further assistance, feel free to ask!

Recent known bugs in what3words app on iPhone

It looks like there are some known concerns and issues related to the what3words app on iPhone, which might help explain the problems you're experiencing. Here are a few points to consider:

1. GPS Signal Issues: If the app shows a different location, it could be due to weak GPS signals. The location data may take some time to stabilize, especially in areas with bad reception. Being outdoors with a clear view of the sky helps improve accuracy. You can read more about it here.

2. GPS Accuracy & Permissions: Problems can also arise from how location services are set up on your device. Ensuring that the app has the right permissions is essential. You can check this in your iPhone settings under Privacy > Location Services. More troubleshooting tips can be found here.

3. App Update Status: Keeping the app updated is important, as new releases often address bugs. Make sure you have installed the latest version from the App Store.

4. Known App Bugs: Although no major bugs were reported recently, there can be occasional glitches as noted in various forums. Users have suggested that reinstalling the app has often resolved issues. This might be worth trying if the problems persist.

5. User Forum Discussions: There are ongoing discussions and occasional reports of general app behavior. You might find insights from other users’ experiences helpful here or here.

If the problems continue after checking these aspects, contacting what3words support directly at [email protected] might be a good next step, as they can provide more tailored assistance.

Are you satisfied with the solution I provided? If there's anything else you need help with, just let me know!