[UCLA Mindful] Stalls frequently during talks and meditations

K
Kevin
4 months ago In UCLA Mindful
Stalls frequently during talks and meditations

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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4 months ago

Hi there! I understand you're experiencing frequent stalls or freezing during talks and meditations on the UCLA Mindful app using your Android 10 device with WebKit. That can certainly disrupt your mindfulness practice. To help you better, could you tell me a bit more about when exactly the app freezes? For example, does it stall right when you start a session, midway through, or unpredictably? Also, have you noticed if it happens with all talks and meditations or only specific ones?

In the meantime, here are some initial steps we can try to resolve the issue:

1. Restart the App and Device: Sometimes, temporary glitches can be cleared by force-closing the app and restarting your phone. Since Android 10 can accumulate cached data, rebooting helps clear that.

2. Clear the App Cache:
- Go to Settings > Apps > find UCLA Mindful > Storage > tap Clear Cache.
- This won't erase your app data but can fix issues caused by corrupted temporary files.

3. Check for App Updates:
- Visit the Google Play Store and ensure your UCLA Mindful app is updated to the latest version. Developers often fix bugs and improve stability in updates.

4. Battery Optimization Settings:
- On some Android devices, battery optimization can interfere with apps running smoothly in the background, causing stalls or freezes.
- Navigate to Settings > Battery > Battery Optimization > find UCLA Mindful and set it to Not Optimized or Allow Background Activity.

5. Internet Connection:
- Stalling could also be related to an unstable internet connection, especially if talks or meditations are streaming rather than downloaded. Try switching between Wi-Fi and mobile data to see if that improves playback.

6. Reinstall the App:
- If none of the above steps help, uninstall the app and then reinstall it. This resets app files and can fix persistent issues.

If you’ve already tried some of these, please let me know which ones, so I don’t repeat them. Also, if the problem occurs with specific content, sharing those details will help narrow down the cause.

Would you like me to walk you through any of these steps in detail?

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