Hi! I’m Alice Johnson from UnitedHealthcare support. I understand your UHC product scanner isn’t working on your device. I’d like to help you get this sorted out.

Can you tell me a bit more about what’s happening? For example:
- Are you able to open the scanner but it doesn’t scan anything?
- Is there an error message or does the camera not open at all?
- Have you checked if the app has permission to access your camera?

Also, you mentioned your device is Android 10 using WebKit. That helps narrow things down.

While you answer, here’s a quick step-by-step checklist to try:

1. Check camera permissions:
Go to your phone’s Settings > Apps > UnitedHealthcare app > Permissions. Make sure Camera permission is enabled.

2. Restart the app:
Close the UHC app completely and then reopen it.

3. Clear app cache:
Go to Settings > Apps > UnitedHealthcare app > Storage, then tap Clear Cache.

4. Update the app:
Make sure you have the latest version of the UnitedHealthcare app installed.

If you’ve tried these already, let me know and we can dive deeper into more advanced steps or consider if there’s a known issue with the scanner feature on your device or OS version.

Looking forward to your update!