Hi there! I understand you're having trouble downloading the Jacquie Lawson Advent Calendar app onto another device after the initial download and activation. Just to make sure I get the full picture, are you trying to install and activate it on a completely different Macintosh device, or the same device but a different user account? Also, do you see any error messages when you attempt to download or activate on the second device?

While I wait for those details, here are some useful steps based on typical resolutions for this kind of issue:

1. Verify Activation Email and Code — The activation for the Advent Calendar is linked to your email address. When you initially purchased and activated it, you should have received an activation code by email. Make sure you use the same email account on the new device to log in.

2. Download the App on the Second Device — Go to the official Jacquie Lawson website or the app store and download the Advent Calendar app fresh on the new device.

3. Login and Activation — Open the app and log in with the email account you originally used to activate your calendar. The app should recognize your purchase and not require a new activation code.

4. Check for Software Updates — Ensure your OS X 10.15 and the app itself are fully updated, as outdated versions can sometimes block successful activation or downloads.

5. Internet Connection — A stable internet connection is necessary for activation to complete on the new device.

If you have already tried these steps, please let me know what happened at each one, including any error messages you received. That way, I can guide you through more specific fixes or check for any account or license-related issues.

Are you happy with this approach so far? Any details you can provide will help me help you best!

Different device

Thanks for clarifying that you're trying to use the Jacquie Lawson Advent Calendar on a different device.

Good news—if you purchased the Advent Calendar from the Jacquie Lawson website, you should be able to use it on multiple devices. Just make sure you download the app fresh onto the other device and log in using the same email address and password associated with your jacquielawson.com account. This will activate your calendar on that device as well.

However, please note that while the calendar can be used on several devices, your personal decorations, progress, and other customized details are stored locally on each device individually. So those settings won’t automatically sync between devices.

Here’s a quick checklist to get you going on the new Mac:

1. Visit the Jacquie Lawson website or app store on your new device and download the Advent Calendar app.
2. Open the app and log in with the email and password associated with your original purchase.
3. Confirm you have a stable internet connection during this process.
4. Your calendar should unlock and be usable, though your personalized settings will start fresh on this device.

If you encounter any error messages while logging in or activating, please share them with me, and I can help troubleshoot further.

Here’s the official note on this from Jacquie Lawson’s FAQ for reference: you can use the Advent Calendar on multiple devices by logging in with the same account—but individualized data stays on each device separately1.

Does this help in getting your calendar working on the other device?

unable to download jacquie lawson advent calendar to an ipad after I have paid for and activated it on my imac

Thanks for sharing that you’re trying to download the Jacquie Lawson Advent Calendar on your iPad after activating it on your iMac. Let’s work through this together.

Since you’ve already purchased and activated the calendar on your iMac, you should be able to use the same Jacquie Lawson account to download and access the calendar on your iPad, without needing to pay again.

Here’s a step-by-step to try on your iPad:

1. Install the App Fresh:
Go to the Apple App Store on your iPad, search for “Jacquie Lawson Advent Calendar,” and download/install the app.

2. Log in with Your Account:
Open the app and sign in with the exact same email address and password that you used for the purchase and activation on your iMac.

3. Check Activation Status:
Your account purchase should automatically register, and the calendar should unlock on your iPad. Activation codes are generally used only once on first activation per account.

4. Update iPad iOS:
Since your iPad might have an older iOS version, please ensure your iPad is running the latest compatible version of iOS. The app requires up-to-date iOS to function properly.

5. Network & Cache Reset:
Sometimes, lingering cache or network issues can block the app login or download. Try these on your iPad:
- Restart the iPad.
- Make sure your Wi-Fi is working well and stable.
- If you use Safari for logging in via any web interface, try clearing Safari cache: Settings > Safari > Clear History and Website Data.

6. Reinstall If Needed:
If the above doesn’t work, delete the Jacquie Lawson app from your iPad and reinstall it fresh from the App Store, then log in again.

If you receive any specific error messages during installation or login, please let me know what they say. Also, sometimes iPads running significantly older iOS versions or restrictions on app installations (like parental controls) can interfere, so verifying those would help.

There is also a helpful thread on the Apple Community about similar issues where resetting Safari helped with downloads or activation failures, which is worth trying if web-based login or codes seem stuck1.

Does this sound like something you can try now? Feel free to share any error messages or hiccups you encounter during these steps!

No. The App Store wants to charge me. And on JL site there is no download only pointers to App Store and Google Store.

Thanks for explaining that the App Store wants to charge you again for the Jacquie Lawson Advent Calendar even though you already paid on your iMac. That can definitely be confusing.

Here’s what’s going on and how it usually works with Jacquie Lawson purchases:

1. Purchases on Different Platforms Are Separate:
When you buy the Advent Calendar directly from the Jacquie Lawson website (usually via your browser), that purchase is tied to your Jacquie Lawson account on the web. However, if you download the app from the Apple App Store on your iPad, it behaves as a separate purchase because the app is free but has an in-app purchase to unlock the calendar on iOS devices.

2. App Store Purchase vs Website Purchase:
- On your iMac, if you bought the calendar directly on the Jacquie Lawson website, the activation is linked to your website account.
- On the iPad, the app itself is free, but to use the calendar, you have to buy the in-app purchase inside the iOS app. The App Store treats this as a new purchase even if you already bought on the website.

3. No Automatic Cross-Platform Sync for Purchases:
Unfortunately, purchases made through the website do not automatically transfer to the App Store app versions because Apple and Jacquie Lawson handle these sales separately. That means you would need to purchase the calendar again inside the iPad app to unlock it there unless you use the website version on the iPad’s browser.

What you can do now:

- Use the Website on iPad:
Instead of the app, you can access your Advent Calendar via the Safari web browser on your iPad by logging into your Jacquie Lawson account where you bought and activated it. This way, no additional payment is needed, and you’ll get your calendar as it is on your iMac.

- Buy the iOS In-App Purchase if You Want the App:
If you prefer the app experience on your iPad, you will need to pay for the in-app purchase through Apple’s App Store. This is a separate transaction managed by Apple, not Jacquie Lawson directly.

- Contact Jacquie Lawson Support:
If this is not the outcome you want or you feel you've been double-charged, you can reach out to Jacquie Lawson support for clarification or refund options at their contact page or via email.

Here’s the official FAQ noting this distinction around in-app purchases and direct website purchases:
"You can either purchase the Advent Calendar directly from the Jacquie Lawson website or as an in-app purchase from the app store. These are treated separately"2.

Does this explanation help clarify why the App Store is asking for payment? Would you like guidance on how to use the website calendar on your iPad, or how to proceed with the app purchase?

guidance please on how to use the website calendar on ipad

Thank you for asking! I’ll guide you step-by-step on how to use your Jacquie Lawson Advent Calendar via the website on your iPad, so you can avoid any extra charges from the App Store.

Here’s how to do it:

1. Open Safari on your iPad:
Launch the Safari browser (or any other web browser you prefer).

2. Visit the Jacquie Lawson Website:
Go to https://www.jacquielawson.com and log in to your account using the same email address and password you used to purchase and activate the Advent Calendar on your iMac.

3. Access Your Advent Calendar:
After logging in, navigate to the Advent Calendars section (you may find it under "My Calendars" or a similar tab once logged in). Your purchased Advent Calendar should appear there, ready to open and enjoy.

4. Bookmark for Easy Access:
To quickly reach your calendar in the future, tap the “Share” icon in Safari (the square with an arrow pointing up), then choose “Add to Home Screen.” This will create an icon on your iPad’s home screen, acting like a shortcut directly to your calendar on the web.

5. Enjoy Your Calendar:
You can now use the full Advent Calendar experience directly in your browser without downloading the app or incurring any extra costs.

This approach uses the web-based version of the calendar, fully accessible on your iPad, and keeps your purchase tied to your Jacquie Lawson account.

Let me know if you want me to walk you through any of these steps or if you run into any trouble logging in or finding your calendar!

Are you satisfied with this solution?

it does not work. Unable to access MY Advent Calandar

Thanks for letting me know you’re unable to access your Advent Calendar via the website on your iPad. Let’s troubleshoot this together to get you back into your calendar.

First, a few quick questions:
- When you say “unable to access,” do you see an error message or does the page just fail to load your calendar?
- Are you certain you’re logging in with the same email and password you used to purchase and activate the calendar on your iMac?
- Have you tried clearing your browser cache on the iPad or using a different browser app to log in?

Meanwhile, here are some steps that often help resolve access issues on the Jacquie Lawson website on iPads:

1. Clear Safari Cache and Cookies:
- Go to your iPad’s Settings > Safari.
- Tap on “Clear History and Website Data.”
- Confirm, then restart Safari and try logging in again.

2. Try a Different Browser:
- If Safari doesn’t work, try downloading and using another browser such as Chrome or Firefox on your iPad and log in from there.

3. Log Out and Log Back In:
- If you are partially signed in, log out fully, close the browser completely, then reopen and log in again.

4. Disable VPN or Proxy:
- If you use any VPN or proxy services, try disabling them, as they can sometimes block access to Jacquie Lawson’s site.

5. Check Account Credentials:
- Double-check you are entering the correct email and password matching your original purchase. If you’re unsure, you can reset your password on the login page.

6. Device Compatibility / Updates:
- Make sure your iPad iOS is up to date for the best web compatibility.

If after these you still cannot get past the login or access the calendar, there is a possibility of rare account or regional restrictions affecting access. Sometimes recent site changes can cause access blocks from certain countries or IP ranges.

For reference and further info, here is an official troubleshooting page to check:
- “My Advent Calendar stopped working after 3 days!” — which includes activation and login refresh steps2
- Guidance on clearing cache and browser issues7
- Discussion on web access denied for some customers4

Would you like me to guide you step-by-step with any of those actions? Or if you can share any specific error messages or what screen you’re seeing, that would help me assist you further.

Are you satisfied with this plan to troubleshoot your web access issue on the iPad?