Hi there! I understand you requested a password reset for The O2 Venue App but haven't received the reset email yet. Let's see if we can get this sorted out.

First, could you please confirm that the email address you entered for the reset is the same one you used when you originally signed up or bought your tickets? Sometimes using a different email can cause this issue.

Meanwhile, here are a few steps you can try:

1. Check your spam, junk, or promotions folder in your email just in case the reset email landed there.
2. Make sure your email inbox isn't full, which can prevent new emails from arriving.
3. Verify that your email provider or client is not blocking emails from The O2 Venue App or related senders.
4. If possible, try searching your inbox for keywords like "O2 Venue App" or "password reset" to double-check it wasn't missed.

If everything above seems fine and you still don't see the email after waiting a little while, sometimes it helps to request the reset again—just to make sure the request went through.

Finally, if the problem persists, there could be an issue with your account details or the system sending the email. In that case, you might want to contact The O2 Venue App support directly at [email protected] for them to check your account status.

Does the email you entered match the one associated with your O2 Venue App account? And have you tried checking the spam folder yet? Let me know, and we can go from there!