Hi there! I’m sorry to hear you're having trouble logging into your Edward Jones account on your Samsung A32, both through the app and Google Chrome browser. Let's try to get this sorted out together.

To better assist, could you tell me:
- Are you seeing any specific error messages when attempting to log in?
- Have you tried resetting your password recently?
- Is this happening only on your phone, or can you log in from another device?
- Have you ensured your app and browser are updated to the latest versions?

Meanwhile, here's a step-by-step approach we can try:

1. Check Internet Connection: Ensure you have a stable internet connection—Wi-Fi or cellular data.

2. Clear Cache and Data for the App: Sometimes stored data can cause login issues. On your Samsung A32:
- Go to Settings > Apps > Edward Jones app > Storage > Clear Cache and Clear Data.
- Then try logging in again.

3. Update the Edward Jones App:
- Open Google Play Store, search “Edward Jones,” and ensure the app is updated to the latest version.

4. Clear Browser Cache for Chrome:
- Open Chrome, tap the three dots > Settings > Privacy > Clear browsing data > Clear cache and cookies.

5. Try Incognito Mode:
- Open Chrome in Incognito mode and attempt to log in. This disables extensions and cache that might interfere.

6. Check Date and Time Settings:
- Incorrect date/time settings on your phone can affect app authentication. Go to Settings > General Management > Date and Time > enable “Automatic date and time.”

7. Reset Password:
- If you suspect password issues, use the “Forgot Password” option to reset it via the website or app.

Try these steps, and please let me know what happens at each stage. If the problem continues, we can explore deeper issues like account lockouts or server errors.

Are you comfortable proceeding with these?