[Book Crawler] Just renewed for 9.99 and says I have trial version and won’t let me load new books

S
Sherrie braun
1 year ago In Book Crawler
Just renewed for 9.99 and says I have trial version and won’t let me load new books

Comments

user
avatar
57 Points 5 Followers
Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

View Profile
1 year ago

If you have renewed your Book Crawler subscription for $9.99 but are still receiving a message indicating that you're using the trial version and unable to load new books, follow these steps to troubleshoot and resolve the issue:

1. Check Subscription Status:
- Open the App Store on your iPhone.
- Tap on your profile picture in the top right corner.
- Scroll down to see your subscriptions and ensure that Book Crawler is listed as an active subscription. If it shows as expired or does not appear, you may need to renew it again.

2. Restart the App:
- Close the Book Crawler app completely. Double-tap the home button or swipe up from the bottom (if using Face ID) to see your active apps, then swipe up on Book Crawler to close it.
- Reopen the app and check if the issue persists.

3. Sign Out and Sign Back In:
- Sign out of your account within the Book Crawler app, if possible. Look for an option to sign out in the settings.
- After signing out, close the app, reopen it, and sign back in.

4. Reinstall the App:
- If the above steps don’t resolve the issue, uninstall Book Crawler from your device. Press and hold the app icon and select 'Remove App,' then 'Delete App.'
- Reinstall Book Crawler from the App Store and log in to your account.

5. Update the App:
- Check if there is an update available for Book Crawler in the App Store. An update may fix existing bugs that affect subscription recognition.

6. Check for Residual Files:
- If you still encounter the trial version message, it’s possible there are residual files on your device affecting the subscription recognition. You might need to clear those files or reset certain app settings - learn more - learn more.

7. Contact Support:
- If none of these steps work, reach out to Book Crawler’s support team through their official website or app. Provide them with details of your subscription and the issue you're facing. They may help you resolve subscription recognition problems or provide additional steps specific to your situation.

By following these steps, you should be able to resolve any issues with your paid subscription and regain access to loading new books in Book Crawler.

- learn more - learn more

Leave a comment