Hi! I understand your WFAA app opens but then shuts down after just a few seconds. Let me help you work through this.

First, can you tell me if you’ve tried any troubleshooting steps so far? For example, have you tried closing the app completely and reopening it, restarting your phone, or clearing the app cache? These are often helpful first steps.

Meanwhile, here’s a straightforward approach to try:

1. Clear the App Cache:
- Go to your Android device Settings.
- Tap Apps or Application Manager.
- Find and select the WFAA app.
- Tap Storage.
- Choose Clear Cache (this deletes temporary files that might be causing the crash).

2. Force Stop the App:
- On the same screen, tap Force Stop to completely shut down the app’s background processes.

3. Restart Your Phone:
- Hold your power button and choose Restart or power off and on.

4. Try Opening the App Again.

If the app still crashes, the issue might be due to a recent update or server-side problems. Sometimes when the app's servers experience outages or heavy loads, it can cause the app to close unexpectedly.

If you're willing, can you also check if your Android OS and the WFAA app are both updated to the latest versions? Older versions sometimes cause compatibility issues.

Let me know how this goes after trying these steps, and if it still crashes, we can look into more advanced solutions.

This is on my tv/roku. Have removed 4xs and reloaded. Checked for updates. Restarted roku. Ove think I've done everything suggested that I've found online

Thanks for letting me know this is happening on your Roku TV, and I see you’ve already done the key basics—removing and reinstalling the WFAA app multiple times, checking for updates, and restarting the Roku. That’s great groundwork!

Since you’ve covered those steps, here are a few more Roku-specific troubleshooting ideas to try:

1. Check Roku System Update:
- Go to Settings > System > System update > Check now. Even if you think you’re updated, sometimes the latest firmware patches can fix app crashes.

2. Clear Cache / Restart Roku Using a Button Sequence:
Roku doesn’t have a direct cache-clear option, but you can do a "soft reset" by pressing this sequence on the remote in rapid succession:
- Home button 5 times
- Up arrow once
- Rewind 2 times
- Fast forward 2 times

This forces the Roku to clear some cached data and restart fresh.

3. Run a Network Check:
- Go to Settings > Network > Check connection to confirm your network is strong and stable. A weak or spotty connection can cause apps to fail to load or crash.

4. Try a Roku Power Cycle (Full Restart):
- Unplug your Roku device from power, wait 30 seconds, then plug it back in. A complete power cycle often resolves issues that a simple restart does not.

5. Test Other Streaming Apps:
- Does this crashing behavior happen only with the WFAA app, or with other apps as well? If it’s only WFAA, the issue might be on their end.

6. Contact WFAA Support / Report the Issue:
- Since you’ve done so much on your side, it could be a known problem with the WFAA app on Roku. You might want to report this at WFAA support: [email protected]

Finally, I found WFAA info about their Roku app here if you'd like to confirm you’re using the official app or want more setup details:
- https://www.wfaa.com/article/news/local/how-to-watch-the-wfaa-plus-app-on-your-streaming-device/287-43077fdb-6b62-454f-be5e-6b596128f1e0[10]

Try the above steps in order, and let me know if any of these help or if the issue persists. I’m here to work through this with you! Are you satisfied with this troubleshooting plan?

The wffa app is the only one that has the problem. Have done all the steps. Thanks for the wffa contact info.

Thanks for the update! Since the WFAA app is the only one having issues on your Roku and you’ve tried all the typical steps, it’s definitely a good idea to reach out directly to WFAA support for further help.

Here is their main contact information for troubleshooting and app-related issues:

- WFAA Contact Page: You can find general contact details here, including phone and email options: WFAA Contact Us
- Main Phone Number: 214-748-9631
- Email for Digital Support: [email protected] (for tech/digital issues, including app problems)
- App Feedback Email: [email protected] (you mentioned this earlier, and it’s good for reporting app-specific bugs)

Also, if you’d like a more direct line to their newsroom for tips or issues, you can text them at (214) 977-6028.

Since your issue is very specific to the Roku app, I recommend including the following details when contacting them:
- Your Roku device model and software version
- WFAA app version you have installed
- A summary of troubleshooting steps you’ve completed (removing/reinstalling app, restarting Roku, checking updates, etc.)
- Description of the problem (app opens briefly then crashes)

That info will help their team troubleshoot and possibly escalate if needed.

If you want, I can help you draft a clear message or email to send. Just let me know!

Are you satisfied with getting this contact info and the next steps to take?