Hi! Thanks for reaching out. Just to make sure I understand correctly: when you click on the Contexto icon on your Android device, it's opening or showing Temu apps or content instead of Contexto itself? And you mentioned you do not have the Temu app installed on your Android device, is that right?

Could you also tell me if this happens consistently every time? And have you noticed if this behavior started recently or after any particular action, like an update or installation?

This will help me guide you better!

It just happened today. been doing Contexto for years. It's clothing pics that appear. I think they are Temu.

Thanks for the additional details! It sounds like some Temu clothing ads or content are unexpectedly showing up when you click on the Contexto app icon, even though you haven’t installed the Temu app on your Android device. Since this behavior started today and involves clothing pictures that look like Temu ads, it suggests it could be some form of ad interference or possibly adware affecting your device.

Here’s what I suggest as the next steps to troubleshoot and resolve this issue:

1. Clear Cache & Data for Contexto app:
- Go to your device's Settings > Apps > Contexto.
- Tap Storage & cache.
- First choose Clear Cache.
- If issue persists, choose Clear Data (note this may reset app settings or log you out).
This often resolves corrupted data causing unexpected content.

2. Check for any recently installed apps or suspicious apps:
Sometimes adware hides as apps that push unwanted ads. Go through Settings > Apps and uninstall any unknown or recently installed apps around when this issue started.

3. Run an anti-malware scan:
Use a trusted security app like Malwarebytes or your device’s built-in security tools to scan for adware or malware that might be injecting Temu ads.

4. Check app permissions:
Verify under Settings > Apps > Contexto > Permissions that it only has necessary permissions. If you see anything suspicious like permission to draw over other apps or access your photos unnecessarily, revoke them.

5. Reinstall Contexto app:
If clearing data and permissions don’t help, uninstall and then reinstall Contexto from the official store. This ensures a fresh, clean installation.

6. Check for system-wide ad injectors or VPN/proxy:
If you use any ad blockers, VPNs, or proxy apps, temporarily disable them as sometimes they cause odd behaviors or inject ads.

7. Restart your device:
After these steps, restart to clear temporary glitches.

If after all these you still see Temu clothing ads when opening Contexto, it might be helpful to share screenshots (if you’re comfortable) to diagnose further or escalate to Contexto’s support team for a deeper investigation.

Would you like me to guide you through clearing app cache and data first? Or would you prefer scanning for malware initially? Let me know!

Will I lose all history of daily games as I have over 3 years of solved words.

I understand how valuable your 3 years of daily game history with solved words in Contexto is to you!

Generally, clearing app data or reinstalling an app can erase locally stored game data, including history. However, whether your game history is preserved depends on how Contexto saves this information:

- If your game history is tied to a cloud account or login (e.g., with your email or social media), then uninstalling or clearing local data won't delete your history—it will restore upon signing back in.

- If it's stored only locally on the device, clearing data or reinstalling will likely erase that history.

From what I know, Contexto currently doesn’t require an account sign-in and primarily stores game data locally, which means clearing data or reinstalling could remove your accumulated progress.

Before proceeding with clearing app data or reinstalling the app to address the Temu ads, I recommend:

1. Check if there’s any backup or export option within Contexto’s settings to save your history.

2. Contact Contexto’s official support or check their FAQ about game data preservation.

3. If you want, I can help you explore alternative steps to stop the Temu ads without losing your game history first.

Would you like me to guide you through checking Contexto’s app settings for any backup options? Or should we explore less intrusive methods to address the Temu ads first?

It just mentions internal storage. Also did a malware scan on pc as had same problem when I clicked on that link. No threats found. Not sure how to scan for threats on the phone,

Thanks for sharing that the Contexto app mentions storing data in internal storage. That means your daily games and solved words are saved locally on your device, not synced online. So, clearing app data or uninstalling the app will most likely erase that history.

Regarding scanning your phone for threats, since you didn’t find anything on your PC, it’s a good idea to check your Android device directly. Here’s how we can approach both issues:

### 1. Handling Contexto Internal Storage and Preserving Data
- Since the game history is in internal storage, I don’t recommend clearing app data or uninstalling immediately if you want to keep your history.

- You can try some less intrusive steps first, like clearing only the app cache (which usually does not delete game data). To do this:

- Go to Settings > Apps > Contexto > Storage & cache

- Select Clear Cache only.

- If the Temu ads persist, and you consider uninstall/reinstall as a last resort, then unfortunately your local history may be lost unless there is an export or backup option—which from your checking, there doesn’t seem to be.

### 2. Scanning Your Android Device for Malware or Adware
To scan your Android phone for threats including any adware causing Temu ads, you can use trusted security apps available in the Google Play Store, such as:

- Malwarebytes for Android

- Avast Mobile Security

- Bitdefender Mobile Security

Steps:

- Download and install one of these apps.

- Open the app and run a full device scan to detect any malicious or ad-injecting apps.

- If any threats are detected, follow the app’s recommendations to remove or quarantine them.

Also, check your browser and any installed browser add-ons or extensions that might be injecting ads when clicking links.

If Temu ads still appear from Contexto clicks after cache clearing and a thorough malware scan, we may need to explore deeper options like:

- Checking if another app or browser extension is redirecting link clicks.

- Reviewing any VPNs or ad blockers in use.

Would you like me to walk you through clearing the Contexto cache now and then guide you to install and run a mobile scan? Or do you prefer a different approach? Let me know!

Didn't seem to work but am now doing a restart of the phone.

Thanks for letting me know you’re restarting your phone—that’s a great step to clear temporary glitches. While that’s happening, I’ve checked some helpful tips for troubleshooting Contexto app issues to share with you. Here’s a straightforward checklist to try if the app still shows problems like unexpected Temu ads or not working properly:

1. Ensure Stable Network Connection: Sometimes, Contexto requires a good internet connection to load content properly. Double-check your Wi-Fi or mobile data is working well.

2. Force Close and Reopen Contexto: Fully close the app (remove it from recent apps) and then open it again. This simple step can refresh the app’s state.

3. Update the App: Check the Google Play Store for any Contexto updates. Sometimes bugs or ad-related issues are fixed in newer versions.

4. Clear Cache Only: Since you want to protect your game history, clear only the app cache (not data) via Settings > Apps > Contexto > Storage & cache > Clear Cache.

5. Avoid Clearing Data or Reinstalling (for now): Because you have years of progress stored locally, avoid clearing app data or uninstalling unless we have no other options.

6. Review Other Apps & Browser Settings: Sometimes ads come from other apps or browser extensions. Check your recently installed apps and browser extensions for anything unfamiliar.

7. Check Online for Outages or Known Issues: From community forums, some users report occasional errors. Ensuring the issue isn’t on Contexto’s server side can save time.

If after the restart and these steps you still see Temu ads or the app behaves oddly, please share the exact messages or screenshots if possible—I'll assist you further or escalate as needed for a more tailored fix1 2.

Let me know how the restart goes or if you’d like me to guide you through any steps! Are you satisfied with this troubleshooting plan so far?

thanks I will read through all this carefully and try some troubleshooting

I'm glad you're going to take your time reviewing the troubleshooting steps! If you'd like, I can share a simple, practical Contexto app troubleshooting guide for you to keep handy as you work through the issue. Here's a helpful checklist based on common issues reported by users and best practices:

### Contexto App Troubleshooting Guide

1. Check Internet Connection
- Make sure your Wi-Fi or mobile data is stable. Contexto needs internet to sync puzzles properly.
- Try switching between Wi-Fi and mobile data to see if the problem persists.

2. Force Close and Restart the App
- On Android, open recent apps and swipe Contexto away to close it.
- Then open Contexto again to refresh.

3. Clear Cache Only
- Avoid clearing data if you want to keep your game history.
- Go to Settings > Apps > Contexto > Storage & cache > Clear Cache.

4. Update the App
- Check the Google Play Store for updates; sometimes new versions fix bugs or ads issues.

5. Avoid Clearing App Data or Reinstalling Without Backup
- Since your game history is stored locally, clearing data or uninstalling will erase progress.

6. Review Other Installed Apps & Browser Extensions
- Sometimes ads can be injected by other apps or browser add-ons.

7. Run a Malware or Adware Scan on Your Phone
- Use trusted apps like Malwarebytes or Avast Mobile Security to scan your Android device.

8. Restart Your Phone
- A simple reboot often clears temporary issues.

9. Contact Contexto Support if Issue Persists
- If none of these steps work, reach out to the developers for assistance or check user forums for similar issues.

If you want, here’s a link to a Reddit discussion where users share tips for handling getting stuck or issues in Contexto, which includes some helpful community suggestions: Reddit Contexto Help

Would you like me to help you with any of the specific steps in this guide? Or perhaps assist in scanning your phone for adware? Just let me know! Are you satisfied with this troubleshooting plan?