Hi there! I see you’re encountering the "oops there was an error" message when using the Contexto app on your Windows 10 device. Let’s get to the bottom of this together.

To start, could you tell me a bit more about when exactly this error occurs? For example:
- Does it happen right after launching the app, or when performing a specific action?
- Is your internet connection stable at that moment?
- Have you recently updated the app or your system?
- Also, have you tried any troubleshooting steps already?

This will help me guide you toward the most effective solution.

In the meantime, here’s a step-by-step approach that usually helps resolve such Contexto app errors:

1. Check Your Internet Connection: Sometimes, this error pops up if the app cannot reach its servers. Make sure your network is working properly and try reconnecting.

2. Restart the App: Close the Contexto app completely and reopen it. This often clears temporary glitches.

3. Clear Cache and Cookies (if applicable): If you are using Contexto through a browser within WebKit, clearing your cache and cookies might help. In Windows 10 WebKit-based browsers, this is usually under Settings > Privacy > Clear browsing data.

4. Update the App: Ensure your Contexto app is updated to the latest version, as patches often fix bugs causing errors.

5. Check for Windows Updates: Sometimes system updates address compatibility issues. You can check via Settings > Update & Security > Windows Update.

If you’ve tried all these and the error persists, please let me know. We can then explore deeper settings or check if there might be a server-side issue or account-specific problem.

Are you comfortable trying those steps now? Let me know how it goes or if you want me to walk you through them!