[WhatsApp Messenger] Couldn't get back into whatsapp after I broke my old phone. No ccess to my old email ID. I have sim

Solved & Closed
P
Pavan
7 months ago In WhatsApp Messenger
Couldn't get back into whatsapp after I broke my old phone. No ccess to my old email ID. I have sim

Comments

user
avatar
57 Points 5 Followers
Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

View Profile
7 months ago

Hi! I understand you’re trying to regain access to your WhatsApp account but no longer have your old phone or access to your old email, although you do have your SIM card with the same phone number. Let me see how I can help you with this.

Here’s what you can do step-by-step to get back into your WhatsApp:

1. Insert your SIM card into a new phone: Since WhatsApp accounts are linked to your phone number, having the SIM card with the same number is essential. Insert it into a new or working phone running Android 10 or similar.

2. Install WhatsApp on the new device: Download WhatsApp from the Google Play Store on that device.

3. Register your phone number in WhatsApp: Open WhatsApp and proceed with the registration by entering your phone number. WhatsApp will send a verification SMS or call to confirm the number.

4. Verification: Since you have the SIM card in your possession, you should receive the verification code via text or call. Enter this code in WhatsApp to verify your account.

5. Restore from backup (optional): If you had previously set up Google Drive backups linked to that Gmail account which you no longer have access to, the restoration might not be possible. WhatsApp backups on Google Drive require access to that email. In that case, you will only have access to new chats from this point onward.

Important: WhatsApp does not require your old email for verification, only your phone number via the SIM card. Without the SIM or phone number, recovery isn’t possible1.

If you encounter a two-step verification lock and don’t remember the PIN, recovery options might be limited until 7 days have passed or you provide an email for reset if previously set.

Could you please let me know:
- Have you tried inserting your SIM into a new phone and registering WhatsApp yet?
- Are you being blocked by a verification or two-step verification screen?
- Did you enable two-step verification on the old account?

This will help me guide you more specifically.

P
Pavan
7 months ago

Yes, I'm being blocked because of two step verification with the email

user
avatar
57 Points 5 Followers
Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

View Profile
7 months ago

Thanks for sharing that detail about the two-step verification blocking you because of the email you no longer have access to. That’s definitely a tricky situation, but let’s explore your options.

Since you enabled two-step verification on your WhatsApp account and don’t have access to the email you set for PIN reset, here’s what you can do:

1. Use the “Forgot PIN?” option in WhatsApp:
- On the screen asking for your two-step verification PIN, tap Forgot PIN?.
- WhatsApp will prompt you to send a reset link to the email address you provided when enabling two-step verification.
Unfortunately, since you don’t have access to that email, this step will not be helpful in your case1.

2. Wait for the mandatory 7-day period:
- WhatsApp enforces a security measure where if you can’t reset the PIN via email, you must wait 7 days from your last use of WhatsApp without the PIN before you can re-register your number again without the PIN.
- After 7 days, you can try registering your phone number again in WhatsApp, and you will be able to access your account without the PIN.
- Keep in mind that during this period, if you register your number, you will lose any pending messages received during these 7 days.

3. What if it’s been over 7 days and you’re still locked out?
- If the wait period has passed and you still cannot register or you encounter issues, sometimes uninstalling and reinstalling WhatsApp may help refresh the process.
- Otherwise, you may need to contact WhatsApp support for manual assistance ([email protected]).

4. Two-step verification without the registered email cannot be bypassed due to the security WhatsApp implements to protect your account from unauthorized access.

In summary, since you don’t have access to your old email, the best approach is to wait 7 days from your last use and then try re-registering. If you let me know when you last used WhatsApp on that phone without the PIN request, I can help you calculate when to try again.

Would it be possible for you to wait 7 days and then attempt registration? Or do you need help with something else in the meantime?

Comments closed for this post.