If you’re only seeing the Universal program in the Signia app and not the Wellbeing details, there are a few steps you can take to troubleshoot this issue.

1. Check for App Updates: Ensure that you are using the latest version of the Signia app. You can check for updates in the App Store for iPhone or Google Play Store for Android. Updating the app may resolve missing features.

2. Review Compatibility: Confirm that your hearing aids are compatible with the specific features of the Signia app. The Wellbeing section may not be available for all models. You can find the compatibility details on the official Signia website - learn more.

3. Explore App Settings: Open the Signia app and navigate to settings. Verify if there are options to enable or show Wellbeing features. Sometimes toggling settings can refresh what’s displayed.

4. Log Out and Back In: Logging out of the app and then back in might refresh the connection to your account, which can help in retrieving missing features.

5. Reinstall the App: If the previous steps do not work, consider deleting the app from your device and reinstalling it. This can clear any glitches or cache issues that might be causing the problem.

6. Check User Forums: Other users have reported similar issues regarding the Wellbeing feature not showing. You can check forums like the Hearing Tracker for community support and potential solutions - learn more.

7. Privacy Settings: The Wellbeing information is only visible in the app for privacy reasons. Make sure you've given all necessary permissions for the app to access health data if you are using iOS - learn more.

8. Contact Support: If none of the above steps lead to a solution, it would be beneficial to reach out to Signia Support directly. They can provide assistance specific to your device and account settings.

Following these steps should help you resolve the issue with the Universal program and missing Wellbeing details in the Signia app.