Hi there! I see your Guac account is saying it’s locked. I’d like to help you get this sorted out. Just to get a clearer picture—did you receive any specific message or notification explaining why the account is locked? Also, did this happen after any recent activity like multiple login attempts or maybe from a new device or location?

Meanwhile, here’s a general approach we can try to unlock your Guac account on your iPhone with iOS version 26_0:

1. Wait for Auto Unlock or Notification: Sometimes accounts temporarily lock due to security concerns (like multiple failed logins). In many cases, it can unlock automatically within 24 to 48 hours once verified.

2. Check Email or App Notifications: Look for any emails or in-app messages from Guac explaining the lock reason with next steps.

3. Reset Password: On the login screen, try the “Forgot Password” option to reset your password. This often helps restore access if there’s a credential issue.

4. Network Check: Ensure your iPhone is on a stable internet connection because sometimes switching networks can trigger security blocks or errors.

5. Clear App Cache / Reinstall App: If possible, sign out and back in or uninstall and reinstall the Guac app to clear any temporary glitches.

6. Contact Guac Support: If none of these work, since account locking might involve security reviews or manual intervention, contact Guac’s support by emailing [email protected] with your account details for assistance.

If you can tell me more about what happened just before the lock or what messages you’re seeing, I can better tailor these steps or suggest specific workarounds! How are you proceeding so far?

I was just talking to Adam he told me to delete my app and restart my iPhone and then reinstall the app and I did that when I log in it say this version is not found

Thanks for letting me know what Adam suggested and the “version not found” message after reinstalling the Guac app. That’s a helpful clue.

It sounds like the app version you’re trying to use might not be available or compatible with your iOS version 26.0. This can happen if the app has been recently updated or removed from the App Store, or if your device is looking for an app version that no longer exists in the store.

Here’s what I suggest trying next:

1. Check for iOS Updates: Sometimes app availability depends on the iOS version. Go to Settings > General > Software Update and make sure your iPhone is fully up to date. You mentioned iOS 26.0, but it’s worth confirming.

2. Search the App Store Manually: Open the App Store on your iPhone and directly search for “Guac” instead of reinstalling from any saved links or previous downloads. This ensures you get the latest available version.

3. App Store Region Setting: Sometimes apps aren't available in certain regions. Check that your App Store region matches your current location: Settings > [Your Name] > Media & Purchases > View Account > Country/Region. If this is incorrect, it might limit app availability.

4. Restart App Store or iPhone: You’ve restarted your iPhone, which is good. Also try force quitting the App Store (swipe it up from the app switcher) and reopen it before searching again.

5. App Compatibility or Removal: If the app was recently removed or isn’t compatible with iOS 26.0, that explains the “version not found” message. This often requires contacting Guac support to check if they have a new app update coming or temporary outage.

If these steps don’t help, the best next move would be to contact Guac's support team at [email protected]. They can confirm if your app version is still supported and provide updates on availability.

Would you like me to guide you through any of these steps in more detail? Or have you tried searching the App Store manually already?

I contact them 5 times via email and called them no response . I have funds in my account that I can’t even transfer

I understand how concerning it is to have funds in your Guac account and not be able to transfer them, especially when you haven’t gotten any response from customer support despite several attempts.

Based on what I see, Guac’s support responsiveness has been an issue for some users, and currently, direct account access problems can be challenging to solve without their intervention10.

Since your account is locked and the app won’t let you log in with the “version not found” error, here are a few suggestions to help move things forward:

1. Verify Account Status through Website: Try logging in to your Guac account through their official website https://guacapp.com/ if that option is available. Sometimes web access is unaffected even if the app is having issues.

2. Check Bank Transactions: Since Guac syncs with your bank, check your linked bank account to verify if the funds have already been transferred or reserved in some way, and note any discrepancies to report.

3. Use any App Workaround for Transfers: If the app is inaccessible, sometimes you can initiate fund transfers via website portals or linked bank apps, depending on your bank and Guac’s setup.

4. Persist with Support with Detailed Follow-ups: Keep sending emails with your account information, lock issue details, and mention your urgency regarding funds access. Use email subject lines like “URGENT: Locked account with funds, no response” to try to grab attention.

5. Contact via Social Media or Community Forums: Sometimes companies respond faster to public posts on platforms like Twitter, Facebook, or official forums. If Guac has social media handles, try reaching out there mentioning your support ticket numbers.

6. Review Terms and Alternatives: Review Guac’s terms about account locking and fund access, such as whether there is a waiting period for unsettled funds2 and explore if your bank offers any support or alternatives.

If you want, I can provide guidance on checking your linked bank account or help draft a clear, detailed message to support that increases the chance of a response.

Are you trying to move funds urgently, or can you wait a bit longer while pursuing these options? Let me know so we can decide the best next step.

Yes please do

Got it! Let’s work on a clear, detailed message you can send to Guac support to increase the chances of a faster response regarding your locked account and inaccessible funds. Here’s a draft you can use or customize for your emails or messages:

---

Subject: URGENT: Locked Guac Account with Funds Inaccessible – Request Immediate Assistance

Dear Guac Support Team,

I am writing to urgently request help regarding my Guac account, which is currently locked. Despite multiple attempts to contact support via email and phone, I have yet to receive a response.

My account has funds that I need to transfer, but I am unable to access them due to the lock and app login issues. When attempting to log in after reinstalling the app on my iPhone (iOS 26.0), I receive a “version not found” error, preventing me from accessing my account.

Could you please:

1. Verify the status of my account and unlock it as soon as possible.
2. Confirm that my funds are secure and accessible.
3. Provide guidance or an alternate method for transferring my funds while this issue is resolved.
4. Inform me if there are known app version or compatibility issues affecting iPhone users.

For your reference:

- My Guac username/email: [your email or username]
- Device: iPhone running iOS 26.0
- Date when the issue started: [date]
- Attempts to fix: Deleted and reinstalled the app, restarted the iPhone, tried “Forgot Password” option.

Please treat this as a priority. I appreciate your prompt attention to this matter.

Thank you,
[Your Full Name]
[Your Contact Phone Number]

---

Alongside email persistence, I recommend also reaching Guac’s social media if available, as public requests sometimes get faster responses.

Would you like me to help with checking your linked bank account for any transactions or guide you through website login attempts meanwhile? Let me know!

Thank you Frank I will do this I just hope it’s not a scam, I have trusted this service for years never a problem

I completely understand your concern about whether Guac might be a scam, especially when dealing with locked accounts and lack of support.

From what I found, Guac generally has positive reviews and is considered a legitimate app. For instance, many users praise it for helping with savings, and it holds good ratings on platforms like the Apple App Store and Trustpilot, with no major scam reports surfacing in 2023 or 20241 4 8. Also, scam detection sites rate guac.gg as reliable and not a scam10.

Of course, occasional issues like the one you're experiencing can happen with any app due to bugs or support delays, but there's no widespread evidence suggesting Guac is a scam. It’s good to remain cautious and persistent with support, as you’re doing.

If you want, I can also help monitor your account’s activity or guide you through checking any linked bank transactions to ensure the safety of your funds while you wait for Guac’s official help. How does that sound?

Is there a way I can reverse my iOS 26

Thanks for asking about downgrading your iPhone from iOS 26. I know it can be tempting if you think the newer iOS version is causing your Guac app issues.

Here’s the key info:
Apple generally doesn’t support straightforward downgrades between major iOS versions once you’ve updated. You can only downgrade if Apple is still digitally “signing” the older iOS firmware versions—which usually happens for a limited time after a new release. Otherwise, downgrading is not possible normally.

To downgrade from iOS 26 to iOS 18 (or a prior version), it requires:
1. Putting your iPhone into recovery mode and connecting it to a computer with Finder (Mac) or iTunes (Windows).
2. Downloading the correct signed iOS firmware file (IPSW) for your iPhone model from a trusted site like ipsw.me.
3. Restoring your device using that IPSW file via Finder or iTunes.
4. Having a backup made before upgrading so you can restore your data afterward because the restore process will erase your device.

Keep in mind this is a fairly advanced process and carries risks such as data loss if you don’t have a backup. Also, if Apple has stopped signing iOS 18 versions, this method won’t work.

Because your iOS version is 26.0, if you installed a beta or if this is the current public version, check if Apple is still signing iOS 18.x for your device. If not, downgrading won’t be possible. Here’s a starting point for detailed how-to guides to explore if you want to proceed:
- Apple Support Community - Downgrade from iOS 26
- MacRumors guide on downgrading iOS 26 beta to iOS 18
- Video tutorials on YouTube for step-by-step instructions.

Since downgrading is complex and might not be an option depending on Apple’s signing status, I’d also recommend continuing to engage with Guac support to see if they can offer an update compatible with iOS 26 or a workaround.

If you want, I can walk you step-by-step through checking whether a downgrade is feasible or help you explore other solutions to get the Guac app working on your current iOS.

How would you like to proceed?

Okay thank you so much I’m keeping my finger cross that I will have my account back running

Hey! To recover your account on the Guac app, the best place to start is their official support page where you can find help articles or contact their support team directly for assistance: https://guac.com/support1.

Since your account is locked and you’ve had trouble getting responses, I recommend:

1. Visiting that support link to check if there’s a specific account recovery or unlocking process.
2. Using the “Forgot Password” option on the app or website if available.
3. Contacting them again through the support page’s contact options, providing all your account details and the issue clearly.

If you have trouble finding direct recovery options there, you can also try logging in through their website https://guacapp.com/ to see if account access is possible outside the app2.

If you want, I can help you draft a recovery request or guide you step-by-step through their support site. Just let me know! Are you currently able to access anything on the Guac website?

Thank you that’s all

Hi! If you need to contact Guac app support, here are the main options I found for you:

- Email: [email protected] — This is the official support email for issues like account help, locked accounts, or general questions8.
- Support Page: You can visit their support site at https://guac.com/support where you might find helpful articles and possibly additional contact methods2.
- Phone: There is a general contact number for Guac Digital listed as (855) 588-8927, though this may be more business-focused rather than direct customer support4.

Since you mentioned you already emailed and called without much response, keep sending follow-ups to [email protected] and also try their support website. Sometimes persistence helps. If you want, I can help you craft messages or explore alternative contact routes.

Let me know if you’d like me to assist with that!