Hi there! I’m sorry to hear your Guac account funds have gone missing without any transaction history showing up. Let’s see if we can figure this out together.

Just to understand better:
- When did you first notice the funds missing?
- Have you checked your transaction history thoroughly in the app, including any filters or date ranges?
- Are you using just the Guac app on your iPhone iOS 26.0, and have you recently updated the app?

Meanwhile, here are some initial steps you can try:

1. Refresh your app and sign out/in: Sometimes the app needs a refresh to show updated info. Log out of your account on Guac, close the app fully, then log back in.

2. Check for multiple accounts or linked accounts: Make sure you’re logged into the correct Guac account. Sometimes funds may appear missing if you’re viewing a different account or profile.

3. Review transaction filters: Verify that no filters in your transaction history hide certain entries—such as time periods or types of transactions.

4. Update the Guac app: An outdated app could cause display issues. Visit the App Store and ensure you have the latest version installed.

If after these steps, your funds still don’t show and no transactions appear, it’s possible there’s a backend issue or glitch.

Would you be comfortable sharing any recent account activity or changes (like linked accounts or recent payments) you made? This info can help narrow down potential causes.

If needed, I can also guide you on how to contact Guac’s dedicated support team to escalate this for a detailed account investigation.

Please let me know what you find or if you want to proceed with getting in touch with support!

It started today , I have tried to withdraw all my funds in the last 4 days and it said account lock ios26

Thanks for sharing that important detail about the "account lock" message when trying to withdraw funds on iOS 26. That helps a lot!

This kind of account lock issue on banking or payment apps like Guac can be due to several reasons—security measures triggered by unusual activity, pending verifications, or even app compatibility problems with iOS 26.

Here’s what I recommend:

1. Check for Account Verification Requests:
Log into your Guac app and your registered email to see if Guac has sent any verification or security alert emails that require action. Sometimes withdrawals get temporarily locked until identity or activity verification is done.

2. Update Guac App:
Confirm you have the latest Guac app version. Developers often release updates for compatibility issues, especially with new iOS versions like 26.

3. Clear App Cache/Data:
On iOS, you can try uninstalling the Guac app and reinstalling it to clear any corrupted cache data causing glitches.

4. Wait for Temporary Locks to Lift:
Some account locks are temporary and might lift after a set period (often 24-72 hours).

5. Contact Guac Support Directly:
Since withdrawals are involved and funds are important, I suggest contacting Guac’s support at [email protected] to report the lock and get an official status update or unlock request going. They can check your account logs and explain reasons for the lock.

Lastly, know that other users on iOS 26 have reported banking app issues, so this could be a broader compatibility matter that Guac is working to fix2.

Would you like me to guide you on drafting a detailed support message to Guac, or do you want to try the steps above first? Let me know!

Well I have emailed them 5 times and call without respond

I hear you—it’s really tough when you reach out multiple times with no reply. From what I found, several users have reported difficulty getting timely responses from Guac’s customer service via email and phone2 6.

Since you’ve already emailed and called several times without luck, here are a few additional options to try:

1. Use the official Guac support page or app support feature:
Visit https://guac.com/support to submit a detailed support request. Sometimes using their official support portal can help escalate your issue more formally1.

2. Try social media channels:
Check if Guac has official social media accounts (Twitter, Facebook) and send them a direct message. Sometimes companies respond faster there.

3. Document all your attempts:
Keep records of all emails, calls, dates, and times. This is useful if you later need to escalate within Guac or via consumer protection agencies.

4. Check for third-party complaint/feedback platforms:
Services like the Better Business Bureau (BBB) may provide additional contact methods or pressure for response. Guac is listed there, though with mixed reviews on support responsiveness5.

5. Last resort — consider account security:
If funds have disappeared and support won’t respond, you might want to alert your bank or credit card company (if linked) to monitor for unauthorized transactions and discuss options for protection.

Would you like me to help you draft a clear, firm message to send via the support portal or social media to get Guac’s attention? Or guide you on other next steps based on the urgency of the missing funds? Let me know how you’d like to proceed.

So your saying since ios26 loaded in my account banking issue have problems

Thanks for asking about the impact of iOS 26 on Guac and other banking apps. Yes, the initial releases and betas of iOS 26 have caused compatibility issues with many banking apps, including glitches, account lockouts, crashes, or features like withdrawals not working properly. This happens because app developers sometimes need time to update and fully support the new iOS changes1 2.

To break it down:

- Many users on iOS 26 have reported their banking apps (Guac included) behaving unexpectedly or not working at all.
- This can include your ability to see funds correctly, issues withdrawing money, or error messages like “account lock.”
- Developers usually release app updates after Apple finalizes iOS versions, so until then, these problems can persist.
- Some users have found temporary relief by reinstalling the app, updating to the latest app version, or waiting for a more stable iOS release. Rolling back to an earlier iOS version is sometimes recommended by experts but is more advanced and may not be simple on your iPhone3.

Because you’re on iOS 26 with the message “account lock” and missing funds, it’s very likely a compatibility or security-related restriction triggered by the app’s current interaction with iOS 26.

Here’s what I suggest next:

1. Check if there’s an update for the Guac app in the App Store and install it if available.
2. Try uninstalling and reinstalling Guac to refresh the app data.
3. Monitor Guac’s official communications (email, website) for updates on iOS 26 compatibility fixes.
4. If the problem continues and funds remain missing, escalate with Guac support once again via their website or social media since this issue might require back-end resolution.
5. If you feel comfortable and it’s urgent, consider temporarily switching to a stable iOS version if possible, though this can be technically involved.

Does this help clarify the situation? Would you like guidance on how to safely reinstall the app or draft a message to Guac support highlighting the iOS 26 issue?

Is this issue will be resolve soon

Thanks for asking about the Guac app issue resolution timeline. From what I found, there isn’t a specific public update yet about when the iOS 26 compatibility issues impacting withdrawals and account locks in Guac will be fully resolved. These kinds of app and OS compatibility fixes usually depend on Guac’s development team rolling out an updated version once they complete testing and fixes.

Since there’s no announcement or scheduled fix publicly available as of now, the best approach is to:

1. Keep your Guac app updated to the latest version from the App Store, as any new release may include important fixes.

2. Monitor Guac’s official communication channels such as their website, emails, or social media for announcements about iOS 26 compatibility improvements.

3. Continue following up with Guac support using their official support portal or social media, emphasizing the urgency of account lock and missing funds.

Unfortunately, these fixes can take anywhere from days to weeks depending on the complexity and the developers’ update cycles. If the issue persists and support remains unresponsive, escalating via consumer protection channels or financial institutions might be necessary.

Would you like help setting up monitoring alerts for app updates or drafting a follow-up message to support? Let me know!