Hi! I understand that the Abridge app's summarization process won't stop, is that right? Could you tell me a bit more about when this happens? For example, does the summarization continue endlessly during or after a recording, or after you finish the session? Also, have you tried closing or restarting the app already?

This info will help me guide you best. Meanwhile, a common first step for similar issues is to restart the app completely to clear any stuck processing.

If you haven't tried it yet, here’s a quick step-by-step:

1. Close the Abridge app fully. On Windows with a WebKit browser, close the tab or browser, then re-open.
2. Clear your browser cache and cookies related to the app—this helps clear any old data causing hiccups.
3. Open the app again and try to stop the summarization.

If the summarization still won’t stop, we might need to check if the session is stuck "processing" on Abridge’s end, which sometimes happens after recordings.

Let me know what you have tried so far and what you observe, and we can troubleshoot further from there!