Hi there! I want to make sure I understand your issue clearly. Are you having trouble streaming or playing the show "Seducing Drake Palma" on the Viva One app? Could you please share any specific error messages or what exactly isn’t working? For example, is the app crashing, showing a loading error, or is the video not playing?

Once I have a bit more detail, I can guide you through some steps to fix it. Meanwhile, here’s something to check first:

1. Make sure your Viva One app is updated to the latest version on your device.
2. Check your internet connection to ensure it’s stable.
3. Try closing and reopening the app, or restart your device to clear temporary glitches.

Do you see any subscription-related prompts or errors when trying to access "Seducing Drake Palma"? Sometimes subscription status or region restrictions can affect streaming availability.

Let me know what happens and any messages you see, and I’ll help you from there!

when opening drake palma it is a black screen

Thanks for the details! A black screen when opening "Seducing Drake Palma" on the Viva One app usually means the video player is having trouble displaying the content, even if the audio might be working fine.

Here’s a step-by-step guide to try and fix this issue on your Windows device using WebKit:

1. Clear Cache and Cookies in Your Browser:
Since you are browsing with WebKit on Windows, accumulated cache or cookies can interfere with video playback. Clear these by going to your browser’s settings > Privacy & Security > Clear browsing data. Select cached images/files and cookies, then restart your browser and try again.

2. Check for Browser Updates:
Make sure your WebKit browser is updated to the latest version to support streaming properly.

3. Disable Hardware Acceleration:
Sometimes hardware acceleration causes black screen issues with video. In your browser settings, find “System” or “Advanced” settings and turn off hardware acceleration, then restart the browser.

4. Try a Different Browser:
To isolate if the problem is browser-related, try opening the Viva One app on another browser like Chrome or Edge and see if "Seducing Drake Palma" plays correctly.

5. Check Network Connection:
A poor network can sometimes cause streaming issues. Test your internet speed and switch to a wired connection if possible.

6. Update or Reinstall the Viva One App:
If you’re using the Viva One desktop app instead of just browser streaming, ensure it's updated. If the black screen persists, uninstall and reinstall the app.

If these steps don’t resolve it, the black screen might be related to a content delivery or encoding issue on the streaming side, which Viva’s technical team would need to address.

Would you like me to guide you through any of these steps in more detail? Also, are you streaming via a browser or a Viva One app on your Windows PC? That'll help me tailor the instructions precisely.

By the way, “Seducing Drake Palma” has been confirmed to be streaming on Viva One starting from June 15, so the content should be fully available3.