Hi there! I understand you're having trouble recovering your account on the Chapters app. To help you best, could you share a bit more detail? For example, are you having trouble logging in, forgot your password, or is the app not recognizing your account on a new device?

In the meantime, here are some general steps to try for account recovery on the Chapters app:

1. Check Your Login Method: Make sure you are using the exact same login method you originally used to create your account. If you signed up with Facebook, Google, or an email account, use that same method to log in.

2. Look for a Login or Account Recovery Option in the App: Sometimes the login screen may not be immediately obvious. On reinstalling the app, there should be a way to sign in or recover the account (such as a “Sign In” or “Recover Account” button). If you can’t find it, try checking the "Settings" or "Profile" options within the app.

3. Verify Network Connection: Ensure your device has a stable internet connection because account data is often synced from online servers.

4. Clear Cache and Reinstall: Sometimes cached data can cause issues. Try clearing the app cache or uninstalling then reinstalling the app, then attempt the login again.

5. Use Same Device / Credentials: If you recently switched devices, make sure to use the same account credentials when signing in on the new device.

6. Contact Support: If none of the above works, you might need to contact Chapters support directly with details like your username, email, or purchase receipts to help them restore your progress.

Could you please let me know which login method you originally used and whether you see any error messages when trying to recover or log in? That way, I can guide you further.

Are you able to see any login screen or options after reinstalling the app?

Looking forward to your reply so we can get this sorted for you.