Hi there! I’d be glad to help get your SkySlope app working again. To start, can you tell me a bit more about what “not working” means in your case? For example:
- Are you having trouble logging in?
- Is the app crashing or not loading properly?
- Are there specific features or pages that aren’t responding?
- Do you get any error messages?

Having these details will help me guide you with the right steps. Meanwhile, a common and quick fix for many SkySlope issues is clearing your browser cache and cookies, making sure to clear “all time” (not just the last 24 hours). Since you're using WebKit on Windows 10, I can help you with those steps if needed.

Once you provide a bit more info, I’ll walk you through the best troubleshooting steps!

having trouble logging in

Thanks for letting me know you’re having trouble logging into SkySlope. To help you better, a couple of quick questions:

- Are you certain that your username and password are correct?
- Are you receiving an error message when you try to log in? If so, what exactly does it say?
- Are you trying to log in through the web browser or the SkySlope mobile app?

A common cause of login issues is an incorrect password or username, but sometimes it’s related to access configurations like Okta single sign-on systems that some brokers use.

Here are some steps you can try right away on your Windows 10 device using your WebKit browser:

1. Double-check your username and password carefully for typos or case sensitivity.
2. Use the “Forgot Password” link on the SkySlope login page to reset your password if you’re unsure or if you get an invalid username/password message.
3. Clear your browser cache and cookies and then close and reopen the browser to try logging in again.
4. Make sure your browser is updated to the latest version.
5. Try logging in from an incognito/private browsing window to rule out browser extension conflicts.

If your organization uses Okta for authentication, ensure you are using that login method as required.

If you continue seeing “invalid username or password” despite using correct credentials, this post on a transaction coordinators group discusses similar issues and solutions that might help: https://www.facebook.com/groups/transactioncoordinatorsforrealestate/posts/3880524042181786/

Let me know what error message you get or if any of these steps help. We can take it from there!