Hi there! I see that your Planet J app is showing "Internet Connection Failed" even though you do have internet access. That must be puzzling. Just to get a clearer picture, could you tell me what kind of internet connection you're using—Wi-Fi, mobile data, or both? Also, have you tried switching between them to see if one works better than the other?

Meanwhile, here are some straightforward steps we can try to get this sorted:

1. Restart Your Device: Sometimes a simple reboot can reset network connections and clear temporary glitches.

2. Switch Internet Sources: If you're on Wi-Fi, try switching to mobile data or vice versa. This can help identify if the problem is related to the type of connection.

3. Forget and Reconnect to Wi-Fi: If using Wi-Fi, go to your device's Wi-Fi settings, forget the current network, then reconnect by entering the password again.

4. Clear App Cache:
- On your Android 10 device, go to Settings > Apps > Planet J app.
- Tap on Storage, then choose "Clear Cache."
- Avoid clearing data at this point to preserve your settings and data.

5. Update the App: Ensure that you have the latest version of Planet J installed. Sometimes connection issues happen because of outdated software.

6. Check for VPN or Proxy Settings: If you're using any VPN or proxy, try disabling them temporarily as they sometimes interfere with app connectivity.

If you've already tried some of these, please let me know which ones, and we can look into deeper steps like checking app permissions or reinstalling the app.

Would you be comfortable trying these steps and telling me how it goes?