Hi there! Sorry to hear you're having trouble getting into Planet J. To help you better, could you please tell me a bit more about what happens when you try to open the game? For example, does it crash, freeze, show an error message, or just not load at all? Also, have you recently updated the app or your device? This info will help me guide you through the right steps.

Doesn't load at all, something about connectivity problem

Thanks for letting me know it’s a connectivity problem. Let’s try a few steps to get you back into the game.

1. Check your internet connection: Since you’re on Android 10 with WebKit, make sure your Wi-Fi or cellular data is stable. If you’re on Wi-Fi, try toggling it off and on or switch briefly to mobile data to see if it helps.

2. Restart the app and device: Fully close Planet J, then restart your Android device and try again.

3. Clear app cache: Sometimes the app’s cached data can cause issues. Go to your device’s Settings > Apps > Planet J > Storage > Clear Cache. Then reopen the app.

4. Ensure app is updated: Visit the Play Store and check that Planet J is on the latest version.

5. Check for server status: Occasionally, issues come from the game’s servers. You could check Planet J’s official social media or website for any outage updates.

6. Network settings reset: If none of this works, you might want to reset your Android’s network settings: Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth. This won’t delete your data but will reset connection settings.

Could you let me know which of these you’ve already tried, if any? If the problem persists, I can guide you through more advanced options.