Hi! I see that your fireplace turns off immediately after you try to turn it on with the IntelliFire app. Let’s get this sorted out. To start, could you tell me if you see any error messages on the app or the fireplace itself when it shuts off? Also, have you noticed if this happens right away every time or only sometimes?

Meanwhile, here are some initial steps you can try:

1. Restart the fireplace system manually by turning it completely off at the power source, waiting a minute, then turning it back on. This can often reset any temporary faults.
2. Ensure the Wi-Fi module connected to your fireplace is firmly plugged in and powered on. A loose connection can cause shutdowns.
3. Sign out of the IntelliFire app, then sign back in to refresh the app connection with the fireplace.
4. Check for any pending software updates for the IntelliFire app and install them if available.
5. If possible, try controlling the fireplace directly using the wired remote control or wall switch. This helps identify if the issue is app-related or something else.

If after these steps your fireplace still turns off immediately, I can guide you through checking the error status and the Wi-Fi module’s connection in more detail. Let me know what you observe!

Are you satisfied with these first suggestions?