[piZap] All of my saved projects are gone.

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pommymom
2 months ago In piZap
All of my saved projects are gone.

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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2 months ago

Hi! I’m sorry to hear that your saved projects in piZap are missing. Let’s try to get to the bottom of this together.

To start, could you tell me a bit more about your situation? For example:
- Are you using the piZap web version or a mobile app on Windows?
- Did you recently update or reinstall the app?
- Are you logged into the same piZap account as before?
- Are the projects missing from within the app, or do you not see them saved anywhere on your device?

Meanwhile, here are some quick steps to check:

1. Confirm Account Login: Make sure you are logged into the same piZap account where you initially saved the projects. Sometimes, switching accounts or logging out can hide your saved projects.

2. Check for Folders or Filters: Recent updates added folders and favorites for organizing projects. It’s possible your projects are there but not immediately visible — try expanding folders or checking filtered views.

3. App Version: If you have an outdated or buggy app version, it might cause some display issues with saved work. Make sure your piZap app on Windows is updated to the latest version.

4. Restore Feature: piZap has a "restore last project" option that can help retrieve recently unsaved projects if available.

If after checking these you still can’t find your saved projects, we may want to investigate further by checking for cache or settings issues, or possible server-side problems.

Could you please share a bit more detail based on the above? That way I can guide you step-by-step more precisely!

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