Hi! I understand you renewed your STARZ subscription on your phone, but it’s not showing up on your TV. Let’s work through this together.

To help me guide you better—what kind of TV or device are you using to watch STARZ? For example, is it a smart TV, Roku, Fire Stick, or something else?

In the meantime, here are some general steps you can try:

1. Sign out and sign back in on the TV: Sometimes the app needs a refresh to recognize your renewed subscription. Open the STARZ app on your TV, log out, then log back in using the same account credentials you use on your phone.

2. Restart the STARZ app on the TV: Close the app completely and reopen it.

3. Restart your TV/device: Power off your TV/device, unplug it for 30 seconds, then plug it back in and power it on again.

4. Check your internet connection: A stable, fast connection is important for subscription checks and streaming.

5. Clear app cache (if possible): Some smart TVs or devices like Roku let you clear cache or reinstall the app, which can help sync subscription info.

6. Confirm you are logging into the same account: The subscription is linked to the account (email/login), not the device, so ensure you use the same login on both devices.

7. Activation Code Step: If you see a prompt on your TV asking you to activate STARZ, visit activate.starz.com on your phone or computer and enter the code shown on your TV screen to link your subscription 3.

If these don’t solve the issue, let me know what device you’re using, and whether any error messages appear on your TV. We can then try more device-specific steps.

Are you comfortable trying these now?

I'm on fire tv

Thanks for letting me know you’re using Fire TV. Since your subscription is renewed but not showing on the STARZ app on your Fire TV, let’s try some Fire TV-specific steps to sync your subscription properly:

1. Sign out and sign back into the STARZ app on Fire TV:
- Open the STARZ app on your Fire TV.
- Go to Settings or Account and select Log Out.
- Then log back in with the same account details you used on your phone.

2. Clear app cache and data:
- From the Fire TV home screen, go to Settings > Applications > Manage Installed Applications.
- Find and select STARZ.
- Choose Clear Cache and then Clear Data.
- Restart your Fire TV device after this.

3. Restart the Fire TV device:
- Unplug your Fire TV from power for about 1 minute, then plug it back in and power it on.
- This can refresh any stuck processes.

4. Check for Fire TV software and app updates:
- Go to Settings > My Fire TV or Device & Software > About > Check for System Update.
- Also, go to the Amazon Appstore and check if the STARZ app has an update pending.

5. Reinstall the STARZ app:
- If clearing cache/data and restart don’t help, uninstall the STARZ app from your Fire TV.
- Then reinstall it from the Amazon Appstore.
- Log back in after reinstalling.

6. Activation Code (if prompted):
- If your TV shows a prompt to activate your account, go to activate.starz.com on your phone or computer.
- Enter the activation code displayed on your Fire TV.

These are common fixes when STARZ subscription changes don’t immediately reflect on Fire TV devices and have helped others successfully1 3.

Try these steps and let me know what you see or if you encounter any error messages. We’ll get your STARZ subscription showing on your TV soon! Are you ready to give this a go?

id renew my subscription on my phone but it will not come on tv

Hi again! Since your STARZ subscription is active on your phone but not showing up on your Fire TV, let's dig a bit deeper with some targeted troubleshooting based on common subscription syncing issues on TVs.

Here’s what I recommend:

1. Verify you're logged into the same account on both devices:
Double-check that the email or login you use on your phone is exactly the same on the STARZ app on your Fire TV. Sometimes multiple accounts can cause confusion.

2. Activate your STARZ account on Fire TV (if prompted):
Open the STARZ app on your Fire TV. If it asks you to activate or enter a code, visit activate.starz.com on your phone or computer and enter the code shown on your TV screen. This links your subscription to the device3.

3. Restart your Fire TV device:
Power it off completely, unplug it for 30 seconds to clear temporary glitches, then plug it back in and power it on.

4. Clear the STARZ app cache and data on Fire TV:
Go to Settings > Applications > Manage Installed Applications > STARZ, then choose Clear Cache and Clear Data. This can help refresh the app’s connection to your subscription.

5. Uninstall and reinstall the STARZ app:
Sometimes the app may not sync subscription info properly. Remove the app, reinstall it from the Amazon Appstore, then log in again.

6. Check for app or system updates:
Ensure the STARZ app is updated in the Appstore and your Fire TV system software is current to avoid compatibility issues.

7. Manage your devices in STARZ account settings:
Visit starz.com on a computer or mobile browser, log into your account, and check the “Manage Devices” section to see if your Fire TV is recognized or if there’s a device limit reached that might block access5.

If you’ve tried some of these already, tell me which ones so we can focus on next steps. Also, do you see any error messages on your TV when you try to access STARZ?

Let me know how it goes! Are you ready to try these steps?