Hi there! I’m sorry to hear you’re having trouble with the STARZ app. Let’s see if we can sort this out together.

First, can you tell me a little more about the situation? Are you using a smart TV, a streaming device, or something else to access the STARZ app? Additionally, does the remote do anything at all when you click the app, or is it completely unresponsive?

In the meantime, here are a few basic troubleshooting steps you can try:

1. Reboot Your Device: Sometimes a simple reboot can do wonders. Power off your TV or streaming device, unplug it from the outlet, wait for a minute, then plug it back in and power it on.

2. Check for Updates: Ensure that your STARZ app is up to date. If you're using a smart TV or streaming device, check if there are any system updates available.

3. Log Out and Back In: If you can access the app at all, try logging out of your account, closing the app completely, and then logging back in.

4. Clear Cache (if applicable): If your device allows it, you can try clearing the cache of the app.

Once you try these steps, let me know how it goes! If you still experience issues, we can delve into more specific troubleshooting or consider contacting STARZ support. Looking forward to your response!

Thed app is unresponsive when I use the app to play a movie

Thanks for the extra info! Since the STARZ app is unresponsive when trying to play a movie, here are some specific steps you can take to troubleshoot this issue:

1. Force Close the App: If your device allows it, try force closing the STARZ app. This can resolve issues when apps freeze. Typically, you can do this by going into your device's settings, finding the STARZ app, and selecting the option to force close it.

2. Clear Cache: If your device permits, clearing the app cache can also help. This option can usually be found in the app settings of your device.

3. Reboot Your Device: Just like before, turn off your TV or streaming device, unplug it for a minute, then plug it back in and power it on.

4. Reinstall the App: If the above steps don’t work, try uninstalling and then reinstalling the STARZ app. This can fix any corrupt files that could be causing the unresponsiveness.

5. Update the App/Device: Make sure that both your app and the device's operating system are up to date. Check for updates and install any that are available.

You can also refer to the STARZ support page for playback errors which lists similar troubleshooting steps: How do I fix a playback error?.

Once you’ve tried these steps, let me know how it goes! If the problem persists, we can take further action or I may need to check in with higher support if necessary.

its wonderful! @Snow Rider 3D