Hi there! I see you're having trouble signing into the Ohio Lottery app. To help you better, could you tell me what exactly happens when you try to log in? For example, do you get an error message, does the app freeze, or does it just not respond at all?

In the meantime, here are some common steps that usually resolve login issues on the Ohio Lottery app, especially on Android 10 devices like yours:

1. Check Your Internet Connection: Make sure your device is connected to a stable Wi-Fi or mobile data network.

2. Restart the App: Fully close the Ohio Lottery app (swipe it away from recent apps) and then reopen it.

3. Update the App: Verify you have the latest version of the Ohio Lottery app installed from the Google Play Store. Sometimes updating fixes bugs related to login.

4. Clear App Data and Cache:
- Go to your device's Settings.
- Tap "Apps" or "Apps & notifications."
- Find and tap on the Ohio Lottery app.
- Tap "Storage & cache."
- Tap "Clear Cache" and then "Clear Storage" (this may reset the app, so you will have to log in again).

5. Verify Your Credentials: Double-check your username and password for typos. If you forgot your password, try the password reset option in the app.

6. Try Logging In Using a Different Network: Sometimes network restrictions or connection issues can block login attempts. Switching from Wi-Fi to mobile data (or vice versa) can help.

If, after trying these steps, you're still unable to sign in, there might be an issue with identity verification or server availability. The Ohio Lottery app sometimes requires identity verification, and if your details don't match their records, login will fail. You can review the verification FAQs here or visit a regional office:
https://www.ohiolottery.com/mylotto-rewards/my-account/verify-my-identity-faqs

Also, from recent reports, switching networks and restarting the app have helped resolve similar problems when the app server was temporarily unreachable4.

Would you please try these steps and let me know how it goes or if you encounter any specific error messages? That way, I can guide you further!