Hi there! I understand you're having trouble changing your password to log into the Ohio Lottery app. To get started, could you tell me a bit more about what happens when you try to change your password? For example, do you receive an error message, or does the app not allow you to proceed at all?

In the meantime, here’s a straightforward approach you can try to reset your password:

1. Go to the Ohio Lottery’s password reset page: https://www.ohiolottery.com/Account/ForgotPassword
2. Enter your registered email address to receive a password reset link.
3. Make sure your new password meets the requirements: at least eight characters, including an uppercase letter, a lowercase letter, and a number.
4. Use the link sent to your email to reset your password.

Sometimes, password reset links expire if not used promptly. If you don’t get the link or it says it's invalid, check your spam folder or request a new one. Also, ensure the app is updated to the latest version since older versions may have bugs affecting password changes.

Let me know what you experience when you try this, and we can walk through the next steps together!

Are you able to access your email and receive the reset link?

I enter the username and when I put in I forgot password it takes username and wont let me change it

Thanks for clarifying that when you click "I forgot password," it asks for your username but then doesn’t let you change it. I see what you mean.

Here’s what typically happens with the Ohio Lottery password reset process:

1. On the login page, you enter your username and click "I forgot password."
2. The system then sends a temporary password or a password reset link to the email associated with your username.
3. You use that temporary password or link to log in.
4. Once logged in, you can go to your My Profile page and change your password to something new.

The key point is that you don’t directly change your password on the "forgot password" screen itself—the reset link or temporary password comes by email first. Then you log in and update your password from inside your account profile.

Here’s what I recommend trying next:

- Check your email inbox (and spam folder) after submitting your username for the reset email.
- Use the reset link or temporary password from that email to log into your account.
- Once logged in, navigate to your My Profile or Account Settings section, and you'll find the option to change your password there.

If you don’t get that email, please make sure the username you’re entering is correct and associated with your email address.

If you can't remember your username or the email, or still don’t get the reset email, let me know—there are additional steps we can try to help recover your account.

Does this sound like the step you’ve reached? Have you received any reset email after submitting your username?

Here is a helpful reference link from Ohio Lottery’s help page about password reset steps:
https://www.ohiolottery.com/mylotto-rewards/help 1