Hi there! I understand you've submitted your losing Keno ticket successfully but didn’t receive any reward points. Let’s see if we can figure this out together.

1. Double-check Ticket Eligibility: Make sure that the ticket you submitted qualifies for the MyLotto Rewards program. Not all losing tickets may earn points, depending on the game rules.

2. Submission Confirmation: You mentioned it says "ticket submitted successfully." Can you confirm if you received any email or notification after your submission? This could help us determine if it went through properly.

3. Account Status: Are you logged into your MyLotto Rewards account? Sometimes, issues with account permissions can prevent points from being added.

4. Refresh the App or Website: Try refreshing or reopening the app or website to check if the points have updated. Sometimes, it takes a moment for the system to reflect the changes.

5. Manual Entry: If you're still having issues, you can also visit the ticket entry help section on the Ohio Lottery website for guidance 1.

If everything seems correct and you still don't see the points, you might want to reach out to Ohio Lottery support directly at [email protected] for further assistance.

Are you satisfied with the solution I provided? If you need more help, just let me know!