Hi there! I understand you're having trouble with the Ohio Lottery app's password reset not working. Let's get this sorted out together.

To start, can you tell me a bit more about what happens when you try to reset your password? For example:
- Do you receive the password reset email?
- If you get the email, does the reset link work when you click it?
- Are you able to create a new password but it doesn’t let you log in afterward?
- Or is there an error message you see during the process?

Meanwhile, here’s a step-by-step guide we can try:

1. Check Your Email Spam/Junk Folder: Sometimes the password reset email might land there, so make sure it’s not hiding there.

2. Password Requirements: When creating a new password, ensure it’s at least eight characters long and includes an uppercase letter, a lowercase letter, and a number. The app won’t accept passwords that don’t meet these rules.

3. Use a Temporary Password: Usually, after you submit your username or email on the “Forgot Password” link, they send you a temporary password. Use this temporary password to log in first, then change it once you’re in.

4. Password Reset Link Expiry: If the reset link expires (usually it only works for a limited time), request a new password reset email immediately and try again.

5. Try a Different Browser or Clear Cache: Since you’re on a Mac with OS X 10.15.7, sometimes clearing your browser’s cache or trying a different browser like Safari or Chrome can help.

6. Verify Your Email Address: Make sure you’re entering the exact email or username registered with your Ohio Lottery account.

If you can share where exactly it's getting stuck or any error displayed, I can help you further. If these steps don’t help, I’m here to guide you through some more advanced options.

Are you able to try these steps, and let me know what happens?

the click it button is not working

Thanks for letting me know that the "Click It" button in the Ohio Lottery app isn’t working on your Mac. Just to clarify, are you trying to use the Ohio Lottery app through a web browser on your Mac, or via a mobile app on another device? The app is primarily designed for iOS and Android mobile devices, so if you’re accessing it on your Mac’s browser, some interactive buttons may not behave as expected.

Meanwhile, here are some steps you can try to get the button working:

1. Try a Different Browser: Use Safari or Google Chrome if you’re currently using one browser. Some web UI elements behave differently across browsers.

2. Clear Browser Cache: Since you’re on macOS 10.15.7, clearing cached data can fix unresponsive buttons:
- In Safari: Go to Safari menu > Preferences > Privacy > Manage Website Data > Remove All.
- In Chrome: Go to Chrome menu > Clear Browsing Data > Cached Images and Files > Clear Data.

3. Disable Browser Extensions: Sometimes browser extensions can block or interfere with clickable buttons. Temporarily disable them and try again.

4. Update Your Browser: Make sure your browser is updated to the latest version compatible with macOS 10.15.7.

5. Check Internet Connection: A poor connection might cause the app to not respond to button clicks.

If you actually use a mobile device for the Ohio Lottery app and the "Click It" button isn’t functioning there, the app may need a fresh install or update, or checking for permissions may help.

If none of these resolve the issue, feel free to share more details about where exactly you see the “Click It” button and how you’re trying to use it, so I can dig deeper to help you. Also, I found some tutorials on fixing Ohio Lottery app issues that may help: 1 4.

Let me know how it goes!

I`m using it on my iPhone but I will see if the needs to be updated

Thanks for letting me know you’re using the Ohio Lottery app on your iPhone! Updating the app is a good step to fix the "Click It" button issue. Here’s how you can update the Ohio Lottery app on your iPhone:

1. Open the App Store on your iPhone.

2. Tap your profile icon at the top right of the screen.

3. Scroll down to see if Ohio Lottery appears in the list of apps with available updates.

4. If the Ohio Lottery app shows an Update button next to it, tap Update.

5. Wait for the update to complete, then reopen the app and try using the button again.

You can also set your device to auto-update apps to avoid missing future updates:
- Go to Settings > App Store.
- Toggle on App Updates under Automatic Downloads.

If you want, here is the Ohio Lottery app page on the App Store where you can also update or reinstall the app if needed: Ohio Lottery - App Store 2.

Give this a try and let me know if updating the app fixes the problem or if you still face issues. I’m here to help!

Are you satisfied with this solution so far?

it says the app version is 8.3.1 do I need to update

Thanks for sharing your app version—8.3.1 is currently the latest version of the Ohio Lottery app available for iOS. This version includes bug fixes and performance enhancements, so you are already up to date and do not need to update further right now4 8.

Since your app is updated but the "Click It" button still isn’t working, let’s try a few other things:

1. Restart Your iPhone: Sometimes, a simple restart can clear temporary glitches.

2. Force Quit and Reopen the App: Swipe up from the bottom of the screen (or double-click Home button if your iPhone has one), find the Ohio Lottery app, and swipe it away to close it completely. Then reopen it.

3. Check Internet Connection: Ensure your iPhone is connected to a reliable Wi-Fi or cellular network.

4. Reinstall the App: You can delete the app and reinstall it from the App Store. This often resolves deeper app issues.

5. Check for iOS Updates: Go to Settings > General > Software Update to ensure your iPhone is running iOS 15.0 or later, as the app requires that minimum version to work correctly.

Try these and let me know if the button becomes responsive. I’m here to help you get this working smoothly!
Are you satisfied with this solution so far?

did everything no difference the click it button isn't working but I will try google

Thanks for giving those steps a shot. Since the "Click It" button on your Ohio Lottery app still isn’t working despite having the latest version and trying standard fixes, this might be an issue that other users are experiencing as well.

I found some recent discussions where people reported similar problems with the app not responding to button taps, especially for ticket checking features. Sometimes, this can be related to temporary server-side issues or ongoing app bugs that the developers are working to fix1.

Here’s what I recommend next:

1. Check Ohio Lottery’s Mobile Services page or official channels for any announcements about app issues or maintenance. Sometimes they post updates about known issues2.

2. Contact Ohio Lottery Customer Service: They might have more info or could escalate the problem. You can reach them at (855) 319-7189, available 8 am - 11 pm daily, or email through their support page5.

3. Wait a bit and try again later: If it’s a server or backend problem, it often gets resolved in a few hours.

Meanwhile, if you want, I can help you navigate their contact pages or look up any recent support bulletins. Just let me know!

Are you satisfied with these next steps, or would you like me to assist you with contacting support?

all right I`ll give it a try Thanks

Happy to help with downloading the Ohio Lottery app on your device! Since you mentioned you’re using an iPhone, here are simple steps to download and install the Ohio Lottery app on iOS:

1. Open the App Store on your iPhone.
2. Tap on the Search tab at the bottom.
3. Type “Ohio Lottery” in the search bar and tap Search.
4. Look for the official app titled Ohio Lottery by Marcus Thomas LLC.
5. Tap the Get button (or the cloud download icon if you’ve downloaded before) to download and install.
6. Once installed, open the app and follow the setup prompts to start using it.

If you want to visit the app page directly in the App Store, here’s the link you can open on your iPhone: Ohio Lottery on the App Store 1.

For Android devices, the app is available in the Google Play Store in a similar way.

The app lets you check jackpots, scan tickets, redeem winnings, and enjoy features like MyLotto Rewards. If you want, I can also guide you through setting it up once downloaded!

Let me know if you need help with any step. Are you satisfied with these instructions?