Hi there! I see you're encountering the 10105 error when trying to log into the Ultenic app. Let's get this sorted out together.

To start, could you tell me if this issue happens right after entering your login details, or do you get this error during some part of the loading process? Also, have you tried logging in from another device or network (like switching from mobile data to Wi-Fi)? Sometimes network settings or device cache can interfere.

Meanwhile, here’s a quick checklist to begin troubleshooting the 10105 login error on your Android 10 device:

1. Check Internet Connection: Make sure you’re connected to a stable network. Try switching between Wi-Fi and mobile data to see if one works better.

2. Restart the App: Force close the Ultenic app and reopen it.

3. Clear App Cache and Data:
- Go to Settings > Apps > Ultenic app
- Tap Storage
- Clear Cache first. Try logging in again.
- If that doesn’t help, clear Data (this will reset the app, so you’ll need to log in again).

4. Update the App: Check in Google Play Store for any available updates to the Ultenic app.

5. Check for Android System Updates: Go to Settings > System > Software Update and ensure your Android OS is up to date.

6. Reinstall the App: Uninstall and reinstall the Ultenic app to ensure a clean installation.

If after these steps you still see the error 10105, could you please share whether you recently changed any account details, password, or device? Also, are you using any VPN or firewall apps that might block connections?

I want to make sure we find the right fix for you. Let me know how these steps go or if you need more help!

Cannot log into app 10105 error

Happens when I try and log in, tried everything on your list

Thank you for letting me know you’ve already tried all the basic steps with no luck. Since the 10105 error persists exactly when trying to log in, it points to something a bit more specific.

Let's dig a bit deeper:

1. Account Verification: Sometimes login errors like 10105 occur if there’s an issue with your account credentials or server-side login restrictions. Have you recently reset your password or changed your account email? If yes, try resetting the password again via the app or website and then attempt logging in.

2. Server Status: Occasionally, login servers can experience outages or maintenance which causes login issues. Are other users near you also facing similar problems? Meanwhile, I’ll check if Ultenic has announced any server issues.

3. App Server Data Conflict: Because you are on Android 10 and using WebKit-based environment, app-server communication can sometimes face certificate or protocol conflicts. Is your device set to any unusual date/time, or do you use any custom DNS or VPN services?

4. Contacting Support: Since this 10105 error seems persistent even after comprehensive troubleshooting, the best step is to reach out directly to Ultenic’s dedicated support team. They have access to detailed account and server info to investigate specific login errors like this.
You can email Ultenic support at: [email protected] or use their chat service on their official site for faster help Ultenic Support.

Please include:
- Your device and Android version (Android 10)
- Exact app version you have
- The 10105 error details
- Steps you’ve tried so far

I’m here with you! Let me know if you want assistance drafting your message to support or if you want to try any other options meanwhile. Are you satisfied with this plan?

I have emailed ultenic as still showing connection error 10105.

Thanks for the update that you’ve already emailed Ultenic support about the 10105 connection error. While waiting for their response, I want to make sure you have everything covered on your side.

Since this error usually relates to connection or server access problems, here are a couple of extra things you might double-check:

1. Network Details: Confirm you’re on a 2.4 GHz Wi-Fi network, as many Ultenic devices and apps don’t support 5 GHz Wi-Fi. Also, ensure your router isn’t using any security settings like MAC filtering or a firewall that might block the app.

2. Date and Time Accuracy: Check your phone’s date and time settings. It’s best to have automatic date & time enabled so your device syncs properly with Ultenic servers.

3. App Permissions: Verify that the app has proper permissions under your Android settings (especially network and storage access).

4. App and Firmware: If possible, check if there are updates available for both the app and your device firmware. Sometimes mismatched versions cause connection rejections.

5. Reset Router: A quick router reboot can sometimes clear temporary network conflicts.

If you want, I can also help you review your email to support to make sure all important info is included for a faster resolution from their team.

Here are some Ultenic resources that might help while you wait for official support:

- Ultenic Support Page
- T10 FAQ with some network tips

Let me know if you want to try anything else or review your message to support. Are you satisfied with how we’re handling this so far?

I am satisfied, thanks for your advice.

I’m glad to hear that you’re satisfied with the advice I provided! If you have any other questions or issues in the future with your Ultenic devices or app, feel free to reach out anytime. Your experience matters to us, and I’m here to help you get the best use out of your products. Have a great day!