Hi there! I see you’re having a connection issue with the Ultenic app. Let’s figure this out together. Could you tell me a bit more about what’s happening? For example, are you having trouble connecting the robot vacuum to Wi-Fi through the app, or is the app itself not responding? Also, are you getting any error messages?

In the meantime, here are some common steps that usually help resolve connection issues:

1. Check Your Wi-Fi Network: Ultenic devices typically connect only to 2.4GHz Wi-Fi networks, not 5GHz. Can you double-check that your phone and vacuum are both connected to the 2.4GHz network? Also, ensure your Wi-Fi password is entered correctly in the app.

2. Power On and Prepare the Device: Make sure your robot vacuum is switched on and has enough battery charge. Press and hold the Home button on the vacuum for about 3 seconds until the LED light blinks blue, indicating it's in pairing mode.

3. App Permissions: On your Android 10 device, ensure that the Ultenic app has permissions to access your local network and location, as this is often required for the app to detect your device.

4. Restart and Retry: Try closing the app completely, turning off and on your phone’s Wi-Fi, and rebooting the robot vacuum. Then try the connection process again.

If you’ve already tried some of these, please let me know what steps you’ve taken and any error messages or behaviors you’ve seen. That will help me guide you further!

App not responding

Thanks for letting me know the app is not responding. To dig a little deeper—does the app freeze when you open it, or does it crash after some time? Also, do you get any specific error messages or does it just stop working without feedback?

Meanwhile, here’s a step-by-step approach to try:

1. Force Stop and Clear Cache: On your Android 10 device, go to Settings > Apps > Ultenic app. Tap “Force Stop” to close it completely, then tap “Storage” and “Clear Cache.” This often clears any temporary glitches.

2. Restart Your Phone: Sometimes a simple reboot refreshes system processes that the app needs.

3. Update the App: Check the Google Play Store for any available updates for the Ultenic app and install them.

4. Check Network Connection: Make sure your phone is connected to a stable 2.4GHz Wi-Fi network, as Ultenic devices typically require this.

5. Reinstall the App: If the above doesn’t help, uninstall the Ultenic app and reinstall it fresh from the Play Store.

If these don’t work, the issue might be deeper, like a bug or compatibility problem. There have been reports in online forums of some users experiencing similar app freezes even while the vacuum light stays on and device connects properly1.

Would you like me to guide you through a hard reset for your vacuum or some advanced troubleshooting steps? Or, if you prefer, I can help you contact Ultenic support directly at [email protected] for specialized assistance.

Let me know how it goes!

10105 connection error

Thanks for sharing the "10105 connection error" issue with your Ultenic device. This specific error indicates a connection problem between your robot vacuum and the app or Wi-Fi.

Let’s try the following steps to address this error:

1. Check Wi-Fi Network: Confirm that your phone and the robot vacuum are connected to the same 2.4GHz Wi-Fi network. Ultenic devices don't support 5GHz networks and can’t connect through them.

2. Reboot Your Router and Device: Restart your Wi-Fi router to refresh the connection. Then power-cycle the vacuum—turn it off, wait about 30 seconds, then turn it back on.

3. Reset Wi-Fi on the Vacuum: Put your vacuum back into Wi-Fi pairing mode by pressing and holding the Home button for about 3 seconds until the blue LED starts blinking. This resets the Wi-Fi connection on the device.

4. Ensure App Permissions: On your Android 10 device, check that the Ultenic app has permission to access location and local network. This is often needed for the app to detect the vacuum.

5. Update or Reinstall the App: Make sure you have the latest Ultenic app version installed. If the problem persists, try uninstalling and reinstalling the app.

6. Battery and Obstructions: Ensure your robot is charged and clean from hair or debris, which can sometimes affect operation and connectivity1.

If after these steps the error continues to appear, this might indicate a deeper network or hardware issue. At that point, I can help you escalate to Ultenic’s specialized support via their email: [email protected] for a more detailed diagnosis.

Would you like me to guide you through any of the steps above or assist with contacting support?