Hi there! I see you're having trouble connecting to the Skycards app servers and the progress wheel just keeps spinning. You mentioned it's not your internet connection, so let's dig a little deeper to get this fixed.

First, just to clarify, when you say "not your internet connection," does that mean other apps or websites on your device are working fine without any issues? Also, is this a new problem with the Skycards app or has it been happening for a while?

In the meantime, here are some straightforward steps you can try specifically for Skycards server connection issues on your Windows device:

1. Restart the app and your device: Sometimes a fresh start can resolve temporary glitches.
2. Check for app updates: Ensure you have the latest version of Skycards installed. Sometimes server connectivity issues are fixed in updates.
3. Check your firewall and antivirus settings: Sometimes these can block the app from accessing the internet. Try temporarily disabling them to see if it helps, then enable them again afterward.
4. Clear the app cache or data: This can remove any corrupted files that might be causing the problem. You can usually do this through the app settings.
5. Try connecting via a different network: Even if your main internet is fine, testing on a different Wi-Fi or hotspot can rule out any network-specific blocks.
6. Check Skycards server status: Sometimes the problem is on their end. Recent community reports have shown intermittent connection errors with the app1 and solutions sometimes include waiting for server recovery.

If you’ve already tried these or if the problem continues, let me know which steps you’ve taken. I can then guide you into more detailed troubleshooting or help you check for any known outages.

How does that sound so far?