Hi there! I understand you're not seeing any posts from stores on the Flashfood app this past week, and store staff mentioned the app is down. Let's try to get to the bottom of this together.

From what I've seen, there have been some reports recently about stores not posting, and users experiencing errors or messages saying pick-up is unavailable. Some stores might be selling out inventory very early, or there could be system-wide issues affecting postings4 1.

To help diagnose your issue, could you please let me know:

1. Have you tried updating the app to the latest version available on your device?
2. Is this happening with all stores in your area or just a few specific ones?
3. Do you get any error messages within the app?
4. Have you tried logging out and back into the app or toggling airplane mode on/off on your Android 10 device?

Meanwhile, here are some quick things to try on your WebKit browser on Android 10:

- Clear your browser cache and cookies for the Flashfood site or app page.
- If using the app, confirm you have the latest version installed from the Play Store.
- Restart your device to refresh network connections.

If after that, you still see no posts, the issue might be with store updates or a temporary technical problem on Flashfood's servers. If so, I can help you escalate the issue to our internal team for investigation.

Let me know your answers to the above, and we can proceed from there. Are you satisfied with this initial guidance?

App is updated but no postings from several local stores

Thanks for letting me know that your Flashfood app is updated but you’re still not seeing any postings from several local stores. That helps narrow things down a bit.

Since this is affecting multiple stores, it could be due to a few reasons:

1. Some stores sell out their Flashfood inventory very early in the morning, so posts may not appear later in the day.
2. Stores might be in the process of onboarding or adjusting their Flashfood operations, so postings could be limited for now.
3. There might be a temporary technical issue affecting store postings across the system.

Here’s what I recommend as the next steps on your Android 10 device:

1. Check your location permissions for the Flashfood app:
Go to Settings > Apps > Flashfood > Permissions > Location. Make sure location access is allowed so the app can show local store listings properly.

2. Log out and log back into the app:
Sometimes, a fresh login can refresh the connection to the stores' data.

3. Check the Flashfood website or the app's location finder:
You can visit https://flashfood.com/en/locations to see if your local stores are currently listed as participating.

4. Try browsing the app early in the morning:
Since some stores post very early, you might catch new deals before they sell out.

If you’ve already tried these and still see no listings, the issue is likely on the stores’ or Flashfood’s side at the moment. The Flashfood team is aware of some ongoing technical challenges and working to resolve them1 2.

Would you like me to escalate your situation to our support team for more direct follow-up? Also, are you satisfied with this guidance so far?

How to contact Flashfood app support?

Great question! To contact Flashfood app support directly, you can submit a request through their official support form here: https://help.flashfood.com/hc/en-us/requests/new. On that page, fill out the required fields about your issue, and their customer support team will follow up with you.

Alternatively, you can try these options:
1. Use the "Help" tab inside the Flashfood app itself to reach support.
2. Email support at [email protected] for general inquiries or assistance.

Submitting a request through the online form is usually the fastest way to get a response about technical difficulties or account problems1 6.

If you'd like, I can guide you step-by-step on how to submit a request from your Android device or through the browser. Would that be helpful? Are you satisfied with this information?